Sales Support Representative - Industrial

Ferguson
United States
Workplace: OnsiteFull timeUSD 17.77 - 28.42 hourlyFunction: SalesSkills: ["Customer service","Upselling","Relationship building","Decision making","Fast-paced follow-through"]

Support sales associates by helping customers find the right industrial products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate customer deliveries, and answer sales calls to resolve questions and concerns. Use a CRM system and phone system effectively, learn product knowledge quickly, and collaborate in a fast-paced environment to upsell and follow through on commitments.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
4 days ago

Sales Support Representative - Industrial

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Support sales associates by helping customers find the right industrial products and solutions. Provide personalized service through timely quotations and accurate sales orders, coordinate customer deliveries, and answer sales calls to resolve questions and concerns. Use a CRM system and phone system effectively, learn product knowledge quickly, and collaborate in a fast-paced environment to upsell and follow through on commitments.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide timely quotations and accurate sales orders to ensure personalized customer service.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns and questions.
  • •Use a CRM system and phone system effectively while following through on commitments.

Pay and Benefits

Salary: USD 17.77 - 28.42 hourly
Perks:Health InsuranceDentalVisionLife Insurance401k

Key Requirements

  • •Experience in industrial products is required.
  • •0-3 years of sales and/or customer service experience is preferred.
  • •Strong sales skills, including the ability to upsell.
  • •Proven ability to respond quickly to customer needs and make timely decisions.
  • •General digital literacy, including Microsoft Office, and ability to learn product knowledge and processes.
Skills:Customer serviceUpsellingRelationship buildingDecision makingFast-paced follow-through
Tech Stack:CRMMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn