ClickUp

1 month ago

Director, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior leadership role owning ClickUp's technical support function, driving end-to-end strategy, AI-driven scaling, and cross-functional partnership with Product and Engineering. Responsible for building a high-performing global team, defining KPIs, and delivering world-class technical support experiences at scale through AI-enabled processes and continuous improvement.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Director level

Key Responsibilities

•Own end-to-end strategy, execution, and outcomes for ClickUp's technical support experience.
•Lead, mentor, and scale a high-performing global team of technical support managers and representatives.
•Establish and drive KPIs that measure resolution quality, speed, customer satisfaction, and team health.
•Set the bar for technical depth, ensuring the team can diagnose and resolve the most complex product issues with precision.
•Serve as the primary bridge between Support and Product/Engineering, ensuring customer pain points translate into product improvements.

Pay and Benefits

Salary: USD 180,000 - 215,000 annually

Key Requirements

•8+ years in technical support or customer experience leadership, preferably in SaaS or platform companies.
•Proven track record of building and scaling high-performing global technical support teams.
•Deep experience partnering with Product and Engineering to drive customer outcomes and product quality.
•AI-native mindset with demonstrated success using AI tools and automation to scale operations and improve quality.
•Strong technical acumen: able to engage credibly on product architecture, integrations, APIs, and complex troubleshooting.

Experience:8+ yearsSaaSAIEnterprise software

Skills:LeadershipCommunicationProblem-solvingData-drivenStrategic thinking

Languages:English

Tech Stack:APIsAIMachine learningData analyticsIncident managementWorkflow automation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ClickUp

ClickUp provides an all-in-one productivity platform that combines tasks, docs, chat, goals, and automation to replace multiple workplace apps and increase team productivity for companies of all sizes.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2017

Glassdoor: 4.1

Website LinkedIn Glassdoor

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ClickUp

1 month ago

Director, Technical Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Director level

Key Responsibilities

•Own end-to-end strategy, execution, and outcomes for ClickUp's technical support experience.
•Lead, mentor, and scale a high-performing global team of technical support managers and representatives.
•Establish and drive KPIs that measure resolution quality, speed, customer satisfaction, and team health.
•Set the bar for technical depth, ensuring the team can diagnose and resolve the most complex product issues with precision.
•Serve as the primary bridge between Support and Product/Engineering, ensuring customer pain points translate into product improvements.

Pay and Benefits

Salary: USD 180,000 - 215,000 annually

Key Requirements

•8+ years in technical support or customer experience leadership, preferably in SaaS or platform companies.
•Proven track record of building and scaling high-performing global technical support teams.
•Deep experience partnering with Product and Engineering to drive customer outcomes and product quality.
•AI-native mindset with demonstrated success using AI tools and automation to scale operations and improve quality.
•Strong technical acumen: able to engage credibly on product architecture, integrations, APIs, and complex troubleshooting.

Experience:8+ yearsSaaSAIEnterprise software

Skills:LeadershipCommunicationProblem-solvingData-drivenStrategic thinking

Languages:English

Tech Stack:APIsAIMachine learningData analyticsIncident managementWorkflow automation

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

ClickUp

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Diego, United States

Founded: 2017

Glassdoor: 4.1

Website LinkedIn Glassdoor