Alternative Payments Collector

Fiserv
Florida
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2-3 yearsEducation: high_schoolSkills: ["Communication","Negotiation","Conflict resolution","Professionalism","Problem-solving"]

Collect unpaid consumer debt in a call center environment by manually dialing, establishing rapport, and negotiating effective payment arrangements. Handle higher-balance and escalated accounts with strong judgment while meeting aggressive daily collection targets. Clearly explain balances and repayment options, maintain complete call documentation in the collections system, and ensure compliance with federal, state, and company regulations. On-site availability is required for the first 90 days with defined shift schedules.

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FursaFursa
Fiserv
Fiserv
7 hours ago

Alternative Payments Collector

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Collect unpaid consumer debt in a call center environment by manually dialing, establishing rapport, and negotiating effective payment arrangements. Handle higher-balance and escalated accounts with strong judgment while meeting aggressive daily collection targets. Clearly explain balances and repayment options, maintain complete call documentation in the collections system, and ensure compliance with federal, state, and company regulations. On-site availability is required for the first 90 days with defined shift schedules.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Collect unpaid consumer debt through manual dialing in a call center environment.
  • •Negotiate payment resolutions and establish rapport with customers to overcome objections.
  • •Handle complex or escalated, higher-balance accounts using sound decision-making and problem-solving.
  • •Explain account details, balances, and repayment options professionally and compliantly.
  • •Document all interactions, actions, and outcomes in the collections system and ensure assigned accounts meet daily objectives.

Pay and Benefits

Perks:Paid HolidaysHealth InsuranceRetirementEquity

Key Requirements

  • •High School Diploma or equivalent (required).
  • •2-3+ years of collections or call center experience.
  • •Strong communication, negotiation, and conflict-resolution skills to manage challenging conversations professionally.
  • •Ability to accurately document all conversations and actions in a collections system or database.
  • •Availability to work on-site for the first 90 days, Monday–Friday (including early and late shift options).
Experience:2-3 yearsDebt collectionsCall centerCollectionsFintechPayments
Education:High School
Skills:CommunicationNegotiationConflict resolutionProfessionalismProblem-solving
Tech Stack:CUBSMicrosoft Office

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn