Air Arabia

3 weeks ago

Call Center Agent - Inbound (MA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Handle inbound customer calls for reservations, modifications, and cancellations, while providing accurate information on products and services. Manage enquiries, requests, and complaints to meet quality standards and customer satisfaction KPIs. Support Contact Center operations, promote ancillaries and loyalty-related offers to achieve monthly targets, and escalate issues when needed. Use technology tools and communicate effectively in English, French, and Arabic.

Location: Morocco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customers’ enquiries, requests, and complaints in a positive, effective manner according to approved quality standards.
•Respond to incoming calls timely and accurately for enquiries, requests, and complaints.
•Provide accurate information on products and services and process flight and holidays bookings, modifications, and cancellations.
•Handle complaints by identifying and prioritizing issues, providing immediate solutions, and escalating when needed.
•Promote products and services through cross-selling, meet monthly targets, and convert lead calls to sales agents as needed.

Key Requirements

•High School/Diploma or equivalent.
•Ability to use technology systems and tools such as Microsoft Office.
•Good command of English, French, and Arabic.
•No hearing or articulatory problems.
•No previous experience required; any experience is an advantage.

Education:High School

Skills:CommunicationCustomer focusProblem-solvingAdaptabilityCooperation

Languages:EnglishFrenchArabic

Tech Stack:Microsoft Office

Company Brief

Air Arabia

Air Arabia is a low-cost carrier based in the United Arab Emirates, offering scheduled passenger and cargo services across the Middle East, North Africa, Asia and Europe with a focus on affordable regional air travel.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sharjah, United Arab Emirates

Founded: 2003

Website LinkedIn

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Air Arabia

3 weeks ago

Call Center Agent - Inbound (MA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Morocco

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle customers’ enquiries, requests, and complaints in a positive, effective manner according to approved quality standards.
•Respond to incoming calls timely and accurately for enquiries, requests, and complaints.
•Provide accurate information on products and services and process flight and holidays bookings, modifications, and cancellations.
•Handle complaints by identifying and prioritizing issues, providing immediate solutions, and escalating when needed.
•Promote products and services through cross-selling, meet monthly targets, and convert lead calls to sales agents as needed.

Key Requirements

•High School/Diploma or equivalent.
•Ability to use technology systems and tools such as Microsoft Office.
•Good command of English, French, and Arabic.
•No hearing or articulatory problems.
•No previous experience required; any experience is an advantage.

Education:High School

Skills:CommunicationCustomer focusProblem-solvingAdaptabilityCooperation

Languages:EnglishFrenchArabic

Tech Stack:Microsoft Office

Company Brief

Air Arabia

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sharjah, United Arab Emirates

Founded: 2003

Website LinkedIn