Aon

2 months ago

Quality Analyst (with Italian)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Join Aon Krakow ECC team as Quality Analyst responsible for monitoring and evaluating new hire interactions (calls, emails, web chats) during onboarding; deliver actionable feedback, track QA quotas, and generate reports. Collaborate with cross‑functional teams across LATAM/APAC when needed. Lead GDPR compliance efforts, coach junior colleagues, and drive training initiatives to improve customer experience and regulatory adherence.

Location: Krakow

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

•Monitor and evaluate new hire calls, emails and web chats during agent onboarding and provide feedback to employees
•Meet daily, weekly, and monthly evaluation quotas and prepare quality reports for the business
•Identify trends in QA data and document training needs across teams
•Collaborate with ECC Managers and Leadership and support ad hoc tasks
•Maintain GDPR procedures and act as GDPR Champion/focal point

Key Requirements

•Excellent English and Italian – at least C1; must be able to communicate clearly in written and verbal form
•Strong ability to coach and provide feedback to colleagues
•Proven high attention to detail and ability to work effectively under tight deadlines
•Subject matter expertise in QA/testing or quality improvement processes
•Experience in a customer service/Contact Center environment and familiarity with GDPR

Experience:Customer service delivery

Skills:CommunicationCooperationAttention to detailCoachingTraining

Languages:EnglishItalian

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Aon