CS Technical Support Engineer

ASML
Qingdao
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Problem-solving","Communication","Coaching"]

Support ASML systems at customer sites by anticipating, analyzing, and resolving complex technical issues escalated from first-line support. Perform diagnostics, troubleshooting, documentation, and coordinate problem handovers to senior engineers or 3rd-line support. Advise customers and first-line teams during repairs, execute complex procedures, and improve processes by reporting gaps and opportunities—while building knowledge and coaching first-line engineers.

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ASML
ASML
9 hours ago

CS Technical Support Engineer

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Last checked: 9 hours agoStatus: Live

Job Summary

Support ASML systems at customer sites by anticipating, analyzing, and resolving complex technical issues escalated from first-line support. Perform diagnostics, troubleshooting, documentation, and coordinate problem handovers to senior engineers or 3rd-line support. Advise customers and first-line teams during repairs, execute complex procedures, and improve processes by reporting gaps and opportunities—while building knowledge and coaching first-line engineers.
Location: Qingdao
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Anticipate, analyze, and solve complex technical problems escalated from first line support or the customer, including in-fab support as needed.
  • •Conduct diagnostics and troubleshooting, including documentation, under limited supervision within primary competency.
  • •Gather relevant problem information, analyze using available means, decide on an initial approach, and execute in consultation with others.
  • •Advise customer technical personnel and first line support in dealing with complex problems, using tools, replacing parts, improving settings, and executing repairs.
  • •Handover and route problems to others when needed, and document/package data for problem resolution (e.g., pass-downs, work orders, field service reports, system problem reports).

Key Requirements

  • •BS degree in a relevant technical field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) with experience or comparable working/thinking level; experience in semiconductor industry preferred.
  • •Specialized knowledge in pneumatics, hydraulics, or electronics, and semiconductor processes, plus relevant software.
  • •Experience using computer applications including data analysis tools, word processing, spreadsheet, and presentation software.
  • •Complete knowledge of product functionality of main modules and complete knowledge of primary competency/subsystem.
Experience:Semiconductor industry
Education:Bachelor's
Skills:Problem-solvingCommunicationCoaching
Tech Stack:PneumaticsHydraulicsElectronicsSemiconductor processesData analysisWord processingSpreadsheetsPresentation software

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn