Operations Manager - Payments

Alaan
Bengaluru
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5+ yearsSkills: ["Problem-solving","Detail-oriented","Process optimization","Communication","Interpersonal skills","Multitasking","Independent decision-making"]

Own end-to-end execution of cross-border and card payments, investigating and resolving issues like declines, failures, blocks, and suspicious activity. Serve as the first point of contact for payment-related queries across Customer Experience, Success, and Tech. Handle customer disputes by investigating root causes and coordinating resolution with internal teams and partners. Troubleshoot complex payment issues independently, escalate when needed, and document knowledge to drive continuous improvement.

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FursaFursa
Alaan
Alaan
4 days ago

Operations Manager - Payments

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Own end-to-end execution of cross-border and card payments, investigating and resolving issues like declines, failures, blocks, and suspicious activity. Serve as the first point of contact for payment-related queries across Customer Experience, Success, and Tech. Handle customer disputes by investigating root causes and coordinating resolution with internal teams and partners. Troubleshoot complex payment issues independently, escalate when needed, and document knowledge to drive continuous improvement.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Investigate and resolve cross-border and card payment issues including declines, failures, blocks, suspicious activity, and partner-raised RFIs.
  • •Act as the first point of contact for internal teams seeking payment-related help.
  • •Handle customer disputes for unauthorised or incorrect transactions by investigating root causes and coordinating with internal teams or partners.
  • •Collaborate with partners and internal teams to identify and resolve payments-related issues and ensure timely resolution.
  • •Troubleshoot complex payment issues, document learnings, and contribute to continuous improvement.

Pay and Benefits

Equity and Bonus:Equity
Perks:Travel AllowanceGym Membership

Key Requirements

  • •5+ years of experience in FinTech, Payments, or Banking Operations, preferably in a startup environment or from a Big Four consulting firm.
  • •Strong understanding of cross-border and card payments concepts.
  • •Experience in B2B SaaS is a plus.
  • •Owner mentality with a hands-on approach and willingness to cover various tasks.
  • •Excellent communication skills and ability to multitask, prioritize, and work independently.
Experience:5+ yearsFinTechPaymentsBanking operationsB2B SaaSStartup
Skills:Problem-solvingDetail-orientedProcess optimizationCommunicationInterpersonal skillsMultitaskingIndependent decision-making
Languages:English

Company Brief

Alaan
Provides corporate charge cards, expense management, and banking infrastructure for businesses in the Middle East, enabling streamlined spend controls, virtual cards, and financial automation for startups and enterprises.
Industry: Fintech Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn