Honeywell

4 weeks ago

Sr IT Customer Support Spc.

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Lead and optimize site IT support for end users, driving consistent service delivery across IT infrastructure and services. Manage governance and MOS, collaborate with IT partners and suppliers, and guide IT transformation projects while ensuring compliance and effective stakeholder engagement. Travel 10-20% to sites as needed.

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead development, deployment, and on-going management of IT Support model for end employees, across IT Infrastructure & Services. Provide Customer-centric IT services to end employees.
•Lead to deliver a robust governance structure, develop & follow robust MOS to ensure delivery of qualitative IT Support & Services to end employees.
•Collaborate with the IT Service Owner, Cross-functional teams to drive and lead IT Projects & Assignments to enable business productivity. Develop & follow a robust MOS to drive business results.
•Drive effective engagement & communication with IT Service Owners, IT Business Partners, Cross-functional Leads, Business & Site leadership, ensure operational objectives are delivered qualitatively.
•Develop, deploy & follow a rigorous policy & procedure framework to maintain & manage IT Compliance across IT Infrastructure, IT Business Continuity & Disaster Recovery.

Travel: Medium travel

Key Requirements

•5+ years of Site IT Support, Customer facing IT experience with increasing technical and operational responsibilities.
•Strong experience in Site based IT Support & Services, IT Infrastructure, IT Business Partnering and Cross IT Collaboration.
•Strong experience working with 3rd party, managed IT Support & Services
•Experience working in large enterprise IT environment supporting the design, development and deployment of large enterprise IT projects.
•Preferably working experience front facing customer, delivering Site IT Support & Services to end employees.

Experience:5+ yearsInformation technologyEnterprise IT

Skills:CommunicationCustomer serviceProblem-solvingStakeholder managementRelationship management

Certifications:ITILCCNAMicrosoftSix Sigma

Languages:English

Tech Stack:ITILCCNAMicrosoft

Company Brief

Honeywell

Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Honeywell

4 weeks ago

Sr IT Customer Support Spc.

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Pune

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead development, deployment, and on-going management of IT Support model for end employees, across IT Infrastructure & Services. Provide Customer-centric IT services to end employees.
•Lead to deliver a robust governance structure, develop & follow robust MOS to ensure delivery of qualitative IT Support & Services to end employees.
•Collaborate with the IT Service Owner, Cross-functional teams to drive and lead IT Projects & Assignments to enable business productivity. Develop & follow a robust MOS to drive business results.
•Drive effective engagement & communication with IT Service Owners, IT Business Partners, Cross-functional Leads, Business & Site leadership, ensure operational objectives are delivered qualitatively.
•Develop, deploy & follow a rigorous policy & procedure framework to maintain & manage IT Compliance across IT Infrastructure, IT Business Continuity & Disaster Recovery.

Travel: Medium travel

Key Requirements

•5+ years of Site IT Support, Customer facing IT experience with increasing technical and operational responsibilities.
•Strong experience in Site based IT Support & Services, IT Infrastructure, IT Business Partnering and Cross IT Collaboration.
•Strong experience working with 3rd party, managed IT Support & Services
•Experience working in large enterprise IT environment supporting the design, development and deployment of large enterprise IT projects.
•Preferably working experience front facing customer, delivering Site IT Support & Services to end employees.

Experience:5+ yearsInformation technologyEnterprise IT

Skills:CommunicationCustomer serviceProblem-solvingStakeholder managementRelationship management

Certifications:ITILCCNAMicrosoftSix Sigma

Languages:English

Tech Stack:ITILCCNAMicrosoft

Company Brief

Honeywell

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 25B to 50B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Charlotte, United States

Founded: 1906

Glassdoor: 3.8

Website LinkedIn Glassdoor