Team Leader Claim Operations (Brisbane, QLD, AU, 4000)

Allianz
Brisbane
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["People leadership","Coaching","Mentoring","Performance management","Stakeholder communication"]

Lead and coordinate travel insurance claims for policyholders in a fast-paced, high-pressure environment. Drive performance and coach a high-performing team, handling escalations and complex case resolutions while maintaining strong customer experience standards. Use performance metrics, customer insights, and continuous improvement to optimize daily operations and service delivery. Embrace automation and AI-enabled solutions while ensuring risk management, compliance, and governance requirements are met.

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FursaFursa
Allianz
Allianz
1 day ago

Team Leader Claim Operations (Brisbane, QLD, AU, 4000)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead and coordinate travel insurance claims for policyholders in a fast-paced, high-pressure environment. Drive performance and coach a high-performing team, handling escalations and complex case resolutions while maintaining strong customer experience standards. Use performance metrics, customer insights, and continuous improvement to optimize daily operations and service delivery. Embrace automation and AI-enabled solutions while ensuring risk management, compliance, and governance requirements are met.
Location: Brisbane
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead a team coordinating critical travel insurance claims for policyholders across the globe.
  • •Manage daily operations, workloads, and competing priorities while maintaining high customer outcomes.
  • •Handle escalations and complaint resolution for complex cases.
  • •Use performance metrics and customer insights to drive data-driven decision-making and service improvements.
  • •Identify and implement process improvements, embracing innovation and digitally evolving, AI-enabled solutions.

Key Requirements

  • •Demonstrated leadership experience managing and developing high-performing teams in a fast-paced operational environment.
  • •Proven coaching and performance management capability, driving team outcomes through continuous improvement.
  • •Experience managing escalated customer matters and resolving complex cases.
  • •Strong stakeholder management and communication skills, with the ability to make effective decisions under pressure.
  • •Experience working within regulated environments, with strong understanding of risk management and compliance responsibilities.
Experience:Travel insuranceInsuranceClaimsAssistance servicesContact centreRegulated environments
Skills:People leadershipCoachingMentoringPerformance managementStakeholder communication
Tech Stack:AutomationAI

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn