NTT

1 month ago

SAP Application Performance Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Own end-to-end analysis, debugging, and resolution of critical SAP O2C and TM incidents for S/4HANA in a global virtual environment, ensuring zero business disruption. Lead RCA under ITSM/SLA governance, drive functional validation of CI/CD changes with regression and integration testing, and manage UAT, training, and hypercare support. Translate incident trends into problem tickets and collaborate on product backlogs while mentoring junior engineers and validating design/automation assets.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Own end-to-end analysis, debugging, and timely resolution of critical O2C and TM incidents to ensure zero business disruption.
•Conduct deep-dive RCA and establish corrective and preventive action plans under ITSM/SLA governance.
•Perform functional validation of CI/CD changes with continuous regression testing and cross-module integration testing.
•Lead UAT, orchestrate key-user training, and drive hypercare support loops during new rollout phases.
•Mentor junior engineers and scale SAP O2C–TM process knowledge by documenting and maintaining Knowledge Base (KB) articles while partnering with internal and external teams.

Key Requirements

•Bachelor’s degree in Computer Science/IT or related fields.
•8–10 years of specialized experience supporting SAP O2C and TM modules in enterprise AMS or application support frameworks.
•Deep SAP S/4HANA SD expertise including Sales Order & Contract Management, Pricing, Credit, Dispute, and Consignment.
•Advanced SAP S/4HANA TM architecture knowledge, including Side-car TM configuration, Freight Rate Management/Settlements, FU/FO setup, and logistical planning.
•Proficiency in SPRO configuration, complex business workflows, and master data structures; ability to perform ABAP debugging and navigate BRF+ from a functional analysis standpoint.

Experience:8-10 yearsApplication supportAMS

Education:Bachelor's in Computer Science/Information Technology/Electronics & Communication/ Information Science/Telecommunications

Skills:Critical thinkerProblem-solvingCommunicationTeamworkAnalytical skills

Tech Stack:SAP S/4HANASAP O2CSAP TMSAP SDCI/CDITSMSLAUATABAPBRF+SPROSAP FioriServiceNowAzure DevOpsRCAServiceNow (SNOW)

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT