CCSS Representative Inbound, Level 1

HSBC
Vietnam
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Communication","Customer centric","Teamwork","Patience","Empathy"]

Handle inbound customer contacts for HSBC, resolving issues at first contact when possible and delivering promised service aligned to customer expectations. Analyze customer needs to offer value-added products and services while ensuring customers understand them. Maintain strong knowledge of key products to build loyalty, own/escalate issues appropriately, and follow compliance requirements including Group compliance, Operational Risk, and SOX for WPB contact centres.

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FursaFursa
HSBC
HSBC
3 days ago

CCSS Representative Inbound, Level 1

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Handle inbound customer contacts for HSBC, resolving issues at first contact when possible and delivering promised service aligned to customer expectations. Analyze customer needs to offer value-added products and services while ensuring customers understand them. Maintain strong knowledge of key products to build loyalty, own/escalate issues appropriately, and follow compliance requirements including Group compliance, Operational Risk, and SOX for WPB contact centres.
Location: Vietnam
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Handle inbound customer contacts politely and friendly, resolving issues at first contact where possible.
  • •Deliver what is promised in line with customer expectations and provide value-added products and services based on customer needs analysis.
  • •Keep up to date on training and internal communications to provide excellent customer service.
  • •Generate customer loyalty through strong knowledge of key products and services; own and resolve issues and understand when/how to escalate.
  • •Follow compliance requirements including Group compliance, Operational Risk, and SOX; maintain internal control standards and awareness of Operational Risk elements.

Key Requirements

  • •High school diploma as a minimum and be of legal working age.
  • •Proficient in the language(s) required by the process.
  • •Flexible to work shifting schedules.
  • •Flexible, customer centric, and able to thrive in a team environment with feedback and development.
  • •Ability to work in a high-volume, fast-paced environment; proficiency with personal computers and basic software packages and specialized applications.
Education:High School
Skills:CommunicationCustomer centricTeamworkPatienceEmpathy
Tech Stack:Personal computersBasic software packagesSpecialised applications

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn