Sales Support Representative - Waterworks

Ferguson
United States
Workplace: OnsiteFull timeUSD 20.57 - 32.91 hourlyFunction: SalesSkills: ["Customer-focused","Upselling","Decision-making","Relationship building","Follow-through"]

Support customers with waterworks product recommendations by partnering with sales associates to provide timely quotations and accurate sales orders. Coordinate customer deliveries, answer sales calls with general information and resolve concerns, and use a CRM and phone system effectively. You’ll also receive training in the warehouse, yard, and at the sales counter, with potential back-up driver duties as needed.

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FursaFursa
Ferguson
Ferguson
2 days ago

Sales Support Representative - Waterworks

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Support customers with waterworks product recommendations by partnering with sales associates to provide timely quotations and accurate sales orders. Coordinate customer deliveries, answer sales calls with general information and resolve concerns, and use a CRM and phone system effectively. You’ll also receive training in the warehouse, yard, and at the sales counter, with potential back-up driver duties as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and address and resolve customer concerns or questions.
  • •Use a CRM system and phone system effectively, with potential back-up driver duties; complete training in the warehouse, yard, and at the sales counter.

Pay and Benefits

Salary: USD 20.57 - 32.91 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kParental Leave

Key Requirements

  • •1-3 years of sales and/or customer service experience is preferred.
  • •Exhibit strong sales skills, including the ability to upsell, and respond quickly to customer needs.
  • •Proven ability to make decisions in a timely manner and react well in a fast-paced environment.
  • •Valid state-issued driver's license required.
  • •General digital literacy including Microsoft Office, with ability to quickly learn product knowledge and processes.
Skills:Customer-focusedUpsellingDecision-makingRelationship buildingFollow-through
Licenses:State-issued driver's license
Tech Stack:CRMPhone systemMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn