General Advice Consultant (Brisbane, AU)

Zurich Insurance
Brisbane
Workplace: HybridFull timeFunction: SalesSkills: ["Customer service","Communication","Attention to detail","Initiative","Prioritisation"]

Provide phone-based general advice to Zurich Assure customers, including servicing existing life insurance cover, helping them make decisions about retaining valuable coverage, and assisting with quotes and applications for new cover. Handle inbound calls and proactive outbound dialling, take ownership of customer requests and issues through to satisfaction, use product knowledge to answer enquiries, and maintain high compliance standards while collaborating with the broader team to share knowledge and manage complaints.

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FursaFursa
Zurich Insurance
Zurich Insurance
9 hours ago

General Advice Consultant (Brisbane, AU)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide phone-based general advice to Zurich Assure customers, including servicing existing life insurance cover, helping them make decisions about retaining valuable coverage, and assisting with quotes and applications for new cover. Handle inbound calls and proactive outbound dialling, take ownership of customer requests and issues through to satisfaction, use product knowledge to answer enquiries, and maintain high compliance standards while collaborating with the broader team to share knowledge and manage complaints.
Location: Brisbane
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Provide phone-based general advice to Zurich Assure customers for servicing existing cover and making informed decisions about retaining coverage.
  • •Provide quotes and assistance for customers applying for new cover.
  • •Manage inbound calls and conduct proactive outbound dialling to engage customers.
  • •Take ownership of customer requests and issues, following through to ensure customer satisfaction.
  • •Maintain compliance standards and identify/manage complaints; collaborate with the team to share knowledge.

Pay and Benefits

Perks:Paid LeaveParental LeaveHome OfficeWellness Stipend

Key Requirements

  • •Provide general advice to customers, including servicing existing cover and helping them decide whether to retain valuable insurance coverage.
  • •Quote and assist customers to apply for new cover.
  • •Manage inbound calls and conduct proactive outbound dialling to engage customers.
  • •Maintain compliance when providing general advice, including accurate knowledge of relevant legislative and industry changes.
  • •Strong customer service experience with excellent verbal and written communication skills and high precision/attention to detail.
Experience:Life insuranceFinancial planning
Skills:Customer serviceCommunicationAttention to detailInitiativePrioritisation
Certifications:RG146
Tech Stack:CRM

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn