Product Support Specialist (Broomfield, CO, US, 80020)

Epiroc
United States
Workplace: RemoteFull timeUSD 99,840 - 114,000 annuallyFunction: Customer Support (Service Desk)Experience: 3-8 yearsEducation: certificationSkills: ["Communication","Problem-solving","Training","Process improvement","Customer focus"]

Provide technical support and training for the Parts and Services Division (PSD) surface and underground product lines, helping drive customer satisfaction and process improvements. Support PSD service centers and dealer partners, deliver warranty technical assistance and compliance, and coordinate product, technical service, and training communications across teams. Assist with parts stocking decisions, author and distribute technical campaigns, and provide safety, operator, and product training while reporting insights for continuous improvement.

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Epiroc
Epiroc
3 days ago

Product Support Specialist (Broomfield, CO, US, 80020)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide technical support and training for the Parts and Services Division (PSD) surface and underground product lines, helping drive customer satisfaction and process improvements. Support PSD service centers and dealer partners, deliver warranty technical assistance and compliance, and coordinate product, technical service, and training communications across teams. Assist with parts stocking decisions, author and distribute technical campaigns, and provide safety, operator, and product training while reporting insights for continuous improvement.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support PSD service centers and dealer partners across Epiroc product lines.
  • •Provide warranty technical support to meet warranty recovery and compliance goals.
  • •Deliver technical support and safety, operator, and product training to customers and dealers.
  • •Collaborate with Epiroc groups to communicate product, technical service, and training activities and sustain product integrity.
  • •Manage warranty and technical support activities, including campaigns and compliance, and provide key reports to management for continuous improvement.
Travel: Low travel

Pay and Benefits

Salary: USD 99,840 - 114,000 annually
Perks:Health InsuranceDentalVision401kPaid LeavePaid SickRemote Work

Key Requirements

  • •Certificate of Completion from a technical or trade school in hydraulics or electrical, or 3-8 years of relevant experience.
  • •Strong understanding of full mining or mineral extraction processes and maintenance requirements.
  • •Advanced knowledge of control and navigation systems used on Epiroc and other OEM equipment.
  • •Proficient in Microsoft Office Suite and internet/file management, and able to learn Epiroc specialty software.
  • •Ability to travel domestically primarily, with occasional international trips as needed.
Experience:3-8 years
Education:Certification / Diploma
Skills:CommunicationProblem-solvingTrainingProcess improvementCustomer focus
Tech Stack:Microsoft Office SuiteDocMineRigscanSharePointM3Control systemsNavigation systems

Company Brief

Epiroc
Designs, manufactures and services equipment, tools and solutions for mining and infrastructure industries, including rock drilling rigs, excavation tools, and aftermarket services to improve productivity and sustainability.
Industry: Mining & Metals
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stockholm, Sweden
Founded: 2018
WebsiteLinkedIn