Assistant Collections Manager (Secured Collections) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["Self-motivation","Interpersonal skills","Communication","Credit analytical skills","Supervisory skills","Sense of ownership","Customer service mindset"]

Lead and support secured-loan collections for the retail mortgage portfolio, ensuring day-to-day credit control and delinquency management run effectively. Coordinate HKMC enquiries, manage account administration, and support the risk management process. Oversee end-to-end legal recovery activities, including instructing external law firms, litigation tracking, and repossession asset disposal, while preparing management-ready reporting, reviews, and customer complaint handling.

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FursaFursa
HSBC
HSBC
4 days ago

Assistant Collections Manager (Secured Collections) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead and support secured-loan collections for the retail mortgage portfolio, ensuring day-to-day credit control and delinquency management run effectively. Coordinate HKMC enquiries, manage account administration, and support the risk management process. Oversee end-to-end legal recovery activities, including instructing external law firms, litigation tracking, and repossession asset disposal, while preparing management-ready reporting, reviews, and customer complaint handling.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Support the line manager in leading a team managing delinquent accounts within the retail secured loan (mortgage) portfolio.
  • •Manage HKMC enquiries promptly, ensuring they are reviewed, addressed, and actioned appropriately.
  • •Initiate legal proceedings by instructing approved external law firms and oversee end-to-end litigation, including property repossession and disposal of repossessed assets.
  • •Carry out account maintenance and administrative support to keep account records accurate and operational processes running smoothly.
  • •Compile statistical reports and performance insights, and perform periodic/ad hoc risk account reviews with recommended mitigation actions.

Key Requirements

  • •University degree in a related discipline or other relevant qualifications.
  • •Minimum 2 years’ experience in debt recovery/secured lending and mortgage business, with exposure to credit control/administration.
  • •Strong interpersonal, communication, credit analytic, and supervisory skills.
  • •Good knowledge of PC applications such as MS Word, Excel, and Access.
  • •Proficiency in both English and Chinese; fluency in Putonghua is an advantage.
Experience:2+ yearsDebt recoverySecured lendingMortgageCredit control
Education:Bachelor's
Skills:Self-motivationInterpersonal skillsCommunicationCredit analytical skillsSupervisory skillsSense of ownershipCustomer service mindset
Languages:EnglishChinesePutonghua
Tech Stack:MS WordExcelAccess

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn