Customer Assistant

Waitrose & Partners
London
Workplace: OnsiteTemporaryGBP 14.55 - 14.8 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Teamwork","Problem-solving","Flexibility"]

Provide outstanding customer service in a John Lewis shop by putting customers at the heart of every interaction, using product knowledge and sales training to drive sales, and helping resolve queries. Maintain exceptional shop standards including displays, stock availability, cleanliness, price ticketing, and general shop-keeping. Work flexibly across the store (till support, replenishment, stock counts) and identify improvements to enhance the customer experience and protect profits.

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Waitrose & Partners
Waitrose & Partners
1 day ago

Customer Assistant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide outstanding customer service in a John Lewis shop by putting customers at the heart of every interaction, using product knowledge and sales training to drive sales, and helping resolve queries. Maintain exceptional shop standards including displays, stock availability, cleanliness, price ticketing, and general shop-keeping. Work flexibly across the store (till support, replenishment, stock counts) and identify improvements to enhance the customer experience and protect profits.
Location: London
Workplace: Onsite
Employment Type: Temporary
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Deliver engaging, inspirational customer service throughout the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Proactively acknowledge customers, understand what they’re looking for, and resolve queries.
  • •Maintain shop standards through displays, stock availability, cleanliness, price ticketing, and shop-keeping tasks.
  • •Support stock accuracy through assistance with stock counts and help identify areas for improvement.

Pay and Benefits

Salary: GBP 14.55 - 14.8 hourly

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Experience in a customer-facing role is welcomed (training provided).
  • •Merchandising and product displays experience.
  • •Ability to work flexibly across the shop to support the wider team.
Skills:CommunicationCustomer serviceTeamworkProblem-solvingFlexibility

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn