Block

1 month ago

SMB Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Account management role focused on growing and retaining a multi-million dollar GPV customer base by understanding merchant needs, cross-selling Square products, and collaborating with Sales, Support, and Product to deliver an outstanding customer experience for SMBs.

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Grow and retain a multi-million dollar GPV customer base by understanding customer needs and aligning Square solutions to their business goals.
•Cross-sell and upsell products and features by proactively discovering customer leads.
•Effectively address customer concerns and issues to ensure a positive customer experience across all Square touchpoints.
•Develop and grow the managed accounts program through strategic initiatives and process improvements.
•Collaborate with Sales, Support and Product teams to deliver a seamless experience and gather feedback for PMs.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement

Key Requirements

•2-3 years of experience in Sales/Account Management or a related field
•Experience discovering and closing sales opportunities and building client relationships
•Experience managing a pipeline to achieve revenue targets
•Strong interest in business operations and strategy
•Excellent organizational, analytical, written, and verbal communication skills

Experience:2-3 yearsPaymentsFintechSaaSRetailE-commerce

Education:Bachelor's

Skills:CommunicationRelationship-buildingAnalyticalOrganizationalProblem-solving

Languages:English

Tech Stack:Salesforce

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Block

1 month ago

SMB Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: London

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Grow and retain a multi-million dollar GPV customer base by understanding customer needs and aligning Square solutions to their business goals.
•Cross-sell and upsell products and features by proactively discovering customer leads.
•Effectively address customer concerns and issues to ensure a positive customer experience across all Square touchpoints.
•Develop and grow the managed accounts program through strategic initiatives and process improvements.
•Collaborate with Sales, Support and Product teams to deliver a seamless experience and gather feedback for PMs.

Pay and Benefits

Perks:Remote WorkHealth InsuranceRetirement

Key Requirements

•2-3 years of experience in Sales/Account Management or a related field
•Experience discovering and closing sales opportunities and building client relationships
•Experience managing a pipeline to achieve revenue targets
•Strong interest in business operations and strategy
•Excellent organizational, analytical, written, and verbal communication skills

Experience:2-3 yearsPaymentsFintechSaaSRetailE-commerce

Education:Bachelor's

Skills:CommunicationRelationship-buildingAnalyticalOrganizationalProblem-solving

Languages:English

Tech Stack:Salesforce

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn