Senior Associate - Patient Experience & Coordination

Bupa Arabia
Riyadh
Workplace: OnsiteFull timeFunction: Executive & General Management0Education: bachelorsSkills: ["Interpersonal skills","Communication","Planning","Stress management","Collaboration"]

Deliver first-point patient and visitor customer service at the Smart Clinic, providing accurate service information and coordinating follow-ups for medical requests. Manage patient engagement, inquiries, and complaints while escalating issues appropriately. Support administrative and documentation needs including admissions/discharges, patient files, and release of information. Assist with appointment scheduling and daily front-desk operations, using the organization’s HIS to support seamless outpatient workflows.

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FursaFursa
Bupa Arabia
Bupa Arabia
2 days ago

Senior Associate - Patient Experience & Coordination

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver first-point patient and visitor customer service at the Smart Clinic, providing accurate service information and coordinating follow-ups for medical requests. Manage patient engagement, inquiries, and complaints while escalating issues appropriately. Support administrative and documentation needs including admissions/discharges, patient files, and release of information. Assist with appointment scheduling and daily front-desk operations, using the organization’s HIS to support seamless outpatient workflows.
Location: Riyadh
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Greet patients and visitors professionally, provide accurate information about services, policies, and processes, and address inquiries and concerns with escalation as needed.
  • •Follow up on medical requests (e.g., medication dispensing, lab, radiology, medical information retrieval and referral).
  • •Facilitate administrative tasks including admissions, discharges, transfers, release of information, and maintaining patient files in line with policies.
  • •Process cash, insurance, and credit invoices for outpatient services; photocopy, scan, and organize documents for patient services.
  • •Assist with booking appointments and managing daily schedules while coordinating with medical staff to streamline outpatient services and ensure smooth front-desk operations.

Key Requirements

  • •Experience in healthcare services or a related area, including patient care/coordination.
  • •Healthcare, patient care, or medical coordinator experience.
  • •Excellent interpersonal and communication skills with the ability to adapt to changing environments.
  • •Ability to prioritize tasks, manage interruptions, and maintain control under stressful, high-activity periods.
  • •Bachelor’s degree in Health Education, Paramedics, Rehabilitation, Public health, or Social work.
Experience:0Healthcare
Education:Bachelor's in Health Education, Paramedics, Rehabilitation, Public health, Social work
Skills:Interpersonal skillsCommunicationPlanningStress managementCollaboration
Tech Stack:HIS (Health Information System)

Eligibility

Nationality:Saudi Arabia

Company Brief

Bupa Arabia
Provides health insurance products and managed healthcare services in Saudi Arabia for individuals and corporate clients. The company focuses on coverage administration, medical network access, and digital health support for members.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Jeddah, Saudi Arabia
Founded: 1997
WebsiteLinkedIn