Customer Assistant

Waitrose & Partners
Edinburgh
Workplace: OnsiteTemporaryGBP 13 - 13.25 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Customer service","Product knowledge","Problem-solving","Team support"]

Deliver engaging, inspirational customer service across the John Lewis customer journey, using product knowledge and sales training to drive sales and increase profits. Maintain high shop standards including displays, stock availability, and cleanliness. Work flexibly across the shop (till support, stock replenishment, price ticketing, shop-keeping), proactively resolve customer queries, identify improvements, and help protect profits via accurate stock counts.

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FursaFursa
Waitrose & Partners
Waitrose & Partners
1 day ago

Customer Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver engaging, inspirational customer service across the John Lewis customer journey, using product knowledge and sales training to drive sales and increase profits. Maintain high shop standards including displays, stock availability, and cleanliness. Work flexibly across the shop (till support, stock replenishment, price ticketing, shop-keeping), proactively resolve customer queries, identify improvements, and help protect profits via accurate stock counts.
Location: Edinburgh
Workplace: Onsite
Employment Type: Temporary
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Deliver engaging, inspirational customer service at every stage of the customer journey.
  • •Use product knowledge and sales training to drive sales and increase profits.
  • •Put the customer first by acknowledging needs, understanding what they are looking for, and resolving queries.
  • •Work flexibly across the shop, including till support, stock replenishment, price ticketing, and general shop-keeping.
  • •Deliver shop standards through displays, stock availability, cleanliness, and support accurate stock counts.

Pay and Benefits

Salary: GBP 13 - 13.25 hourly
Perks:Paid Leave

Key Requirements

  • •Basic IT literacy.
  • •Strong communication skills.
  • •Some experience in a customer-facing role is welcomed (training provided).
  • •Merchandising and product displays experience is desirable.
  • •Can support shop tasks including till support, stock replenishment, and price ticketing.
Experience:Retail
Skills:CommunicationCustomer serviceProduct knowledgeProblem-solvingTeam support
Tech Stack:IT literacy

Company Brief

Waitrose & Partners
Waitrose & Partners is a UK supermarket chain offering groceries, fresh produce, and premium food products through its network of stores and online shopping. It is part of the John Lewis Partnership and emphasizes quality, customer service, and ethical sourcing.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Bracknell, United Kingdom
Founded: 1904
WebsiteLinkedIn