Sr Cust Exp Specialist

Honeywell
Mexico
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Attention to detail","Team communication","Initiative","Ability to learn","Customer focus"]

Serve as the primary customer contact for assigned accounts, handling inbound calls and emails for order inquiries such as ship dates, issues, order changes, repairs, and RMAs. Coordinate with cross-functional teams including Technical Support, Logistics, Manufacturing, and Product to resolve customer problems. Own end-to-end order processing, returns, customer invoicing, order status monitoring, and discrepancy resolution while driving improvements to customer care processes.

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Honeywell
Honeywell
1 day ago

Sr Cust Exp Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as the primary customer contact for assigned accounts, handling inbound calls and emails for order inquiries such as ship dates, issues, order changes, repairs, and RMAs. Coordinate with cross-functional teams including Technical Support, Logistics, Manufacturing, and Product to resolve customer problems. Own end-to-end order processing, returns, customer invoicing, order status monitoring, and discrepancy resolution while driving improvements to customer care processes.
Location: Mexico
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary customer contact for an assigned portfolio, responding to inbound calls and emails.
  • •Manage order inquiries (ship dates, problems, order changes, repairs, and RMAs).
  • •Process orders end to end, including order entry, expediting, change orders, returns, and monitoring order status.
  • •Coordinate with cross-functional teams (Technical Support, Logistics, Manufacturing, Regional Sales, Product) to resolve customer issues.
  • •Improve customer care processes and advocate for a memorable customer experience.

Key Requirements

  • •Bachelor’s degree/equivalent, or high school diploma with significant relevant experience (3 years).
  • •Advanced English (B2 minimum).
  • •Experience handling customer service needs in a customer-care/support context.
  • •Experience with SAP and customer portals, plus Excel and integrated reporting systems.
  • •Ability to pay attention to detail and take initiative with limited direction.
Experience:3+ years
Education:Bachelor's
Skills:Attention to detailTeam communicationInitiativeAbility to learnCustomer focus
Languages:English
Tech Stack:SAPCustomer PortalsExcelIntegrated reporting systems

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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