Client Service Delivery Coordinator

Aon
Krakow
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsSkills: ["Communication","Client focus","Organizational skills","Time management","Risk awareness"]

Coordinate ongoing service delivery operations and continuous improvement initiatives for client policy administration support. Monitor daily operations, manage workload against SLAs, identify process issues across teams, and act as a process SME to resolve problems. Support tool and documentation changes, create training and procedures, and help plan and close improvement projects. Back up the team manager when needed, using strong analytical and communication skills to drive consistent service quality.

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FursaFursa
Aon
Aon
1 day ago

Client Service Delivery Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Coordinate ongoing service delivery operations and continuous improvement initiatives for client policy administration support. Monitor daily operations, manage workload against SLAs, identify process issues across teams, and act as a process SME to resolve problems. Support tool and documentation changes, create training and procedures, and help plan and close improvement projects. Back up the team manager when needed, using strong analytical and communication skills to drive consistent service quality.
Location: Krakow
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Monitor daily operations, manage workload allocation in line with SLAs, and prioritize effectively.
  • •Identify process issues across multiple teams and drive solutions to implement improvements.
  • •Act as a process SME to resolve issues and suggest changes to tools and documentation for effective service delivery.
  • •Drive continuous improvement by measuring improvements and improving the service level over time.
  • •Participate in and/or lead meetings and projects; develop support materials such as procedures and training manuals, ensuring tools/systems and training are in place.

Key Requirements

  • •Very good English (C1 CEFR).
  • •Previous administrative/analytical experience (insurance market knowledge is an asset).
  • •Ability to analyse processes and identify areas for improvement.
  • •Excellent written and spoken communication skills with client focus.
  • •Advanced Excel and PowerPoint skills.
Experience:Insurance
Skills:CommunicationClient focusOrganizational skillsTime managementRisk awareness
Languages:English
Tech Stack:ExcelPowerPoint

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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