Staff Customer Success Manager

Own the post-sales customer relationship for Kong, serving as the primary point of contact for technical, product, and support questions. Lead onboarding, validate customer needs and timelines, and drive adoption through product demos and technical workshop sessions. Perform implementation health checks, document customer use cases and roadmaps, and help expand API platform usage. Triage and resolve escalations, manage accounts using a maturity model, and contribute to renewal and expansion discussions.