BPO Customer Care Associate

NTT
Manila
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]

Handle routine and non-routine customer inquiries and issues, resolving more complex cases using accumulated experience and escalating unexpected matters to higher-level employees. Ensure accurate and timely completion of customer transactions to meet SLAs, including processing nonstandard pending transactions. Contribute to preparation of SOPs and process transitions, take escalated calls, and develop tactical plans to achieve project milestones while interacting with customers and first-line management.

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FursaFursa
NTT
NTT
2 months ago

BPO Customer Care Associate

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Last checked: 2 days agoStatus: Live

Job Summary

Handle routine and non-routine customer inquiries and issues, resolving more complex cases using accumulated experience and escalating unexpected matters to higher-level employees. Ensure accurate and timely completion of customer transactions to meet SLAs, including processing nonstandard pending transactions. Contribute to preparation of SOPs and process transitions, take escalated calls, and develop tactical plans to achieve project milestones while interacting with customers and first-line management.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Handle routine and non-routine customer questions and issues, escalating complex or unexpected matters to higher-level employees.
  • •Resolve more complex customer situations using knowledge and skills acquired through experience.
  • •Ensure accurate and timely completion of transactions to meet or exceed client SLAs.
  • •Take escalated calls from providers/callers and identify and resolve issues around nonstandard pending transactions.
  • •Help prepare SOPs/process transitions and develop tactical operational plans to achieve project milestones.

Key Requirements

  • •Typically 1–3 years of relevant experience.
  • •High school diploma or equivalent; undergraduate or some college coursework preferred.
  • •Solid computer skills.
  • •Strong communication and strong customer service skills.
  • •Strong attention to detail, time management, and organizational skills.
Experience:1-3 years
Education:High School
Skills:CommunicationCustomer serviceAttention to detailTime managementOrganizational skills

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn