CBTS

2 months ago

Jr. Engineer – Desktop Support/ Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Provide desktop support and IT helpdesk services for CBTS clients across the US and Canada, delivering frontline technical assistance for endpoints, software, and hardware. Work in a Managed Services environment from Chennai, collaborating with global teams to image devices, install software, onboard users, and resolve incidents while maintaining ticketing records and documenting solutions.

Location: Chennai

Workplace: Onsite

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first-line desktop and endpoint support to users, resolving hardware and software issues.
•Assist with device imaging, software installation, and user onboarding.
•Troubleshoot incidents and manage tickets using the designated IT service management tool.
•Coordinate with global Managed Services teams to escalate and resolve complex problems.
•Document known issues and solutions to build a knowledge base for future support.

Key Requirements

•Proven experience in desktop support or IT helpdesk environment (entry level acceptable).
•Strong problem-solving skills with the ability to troubleshoot hardware and software issues.
•Familiarity with Windows operating systems and common enterprise software.
•Excellent communication and customer service skills, with the ability to work with clients across the US and Canada.
•Willingness to participate in background checks as required by government/compliance requirements.

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Tech Stack:WindowsIT supportActive DirectoryRemote supportTicketing systemsImagingSoftware installation

Company Brief

CBTS

Provides managed IT, cloud, networking, unified communications, security, and contact center solutions for enterprise customers, combining professional services with managed and cloud-based technology offerings.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cincinnati, United States

Website LinkedIn

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CBTS

2 months ago

Jr. Engineer – Desktop Support/ Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Onsite

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first-line desktop and endpoint support to users, resolving hardware and software issues.
•Assist with device imaging, software installation, and user onboarding.
•Troubleshoot incidents and manage tickets using the designated IT service management tool.
•Coordinate with global Managed Services teams to escalate and resolve complex problems.
•Document known issues and solutions to build a knowledge base for future support.

Key Requirements

•Proven experience in desktop support or IT helpdesk environment (entry level acceptable).
•Strong problem-solving skills with the ability to troubleshoot hardware and software issues.
•Familiarity with Windows operating systems and common enterprise software.
•Excellent communication and customer service skills, with the ability to work with clients across the US and Canada.
•Willingness to participate in background checks as required by government/compliance requirements.

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Tech Stack:WindowsIT supportActive DirectoryRemote supportTicketing systemsImagingSoftware installation

Company Brief

CBTS

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Cincinnati, United States

Website LinkedIn