Visa

4 weeks ago

Workstation Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Provide 2nd-level onsite technical support for workstation, endpoint, mobile, and collaboration/conferencing systems for Visa employees. Troubleshoot Windows and MacOS environments, Microsoft 365, printers, and AV/meeting room technology, performing diagnostics and root-cause resolution. Reduce repeat issues through health checks, documentation, and automation using scripting fundamentals and agentic AI approaches, while maintaining accurate ServiceNow records and knowledge base updates.

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide 2nd-level support for escalated workstation, endpoint, and mobile incidents/requests, owning issues through resolution.
•Support Windows OS, Microsoft 365, and Mac OS (current and prior releases), including standard applications, peripherals, and security tooling.
•Perform diagnostics to isolate issues, identify root cause where possible, and drive durable fixes to reduce downtime.
•Proactively reduce repeat issues by analyzing patterns/trends, documenting solutions, and partnering with engineering/operations teams.
•Create and maintain scripts/automations and ITSM/knowledge assets (ServiceNow, KBs, SOPs, runbooks) to enable self-service and improve reliability.

Travel: Low travel

Pay and Benefits

Salary: USD 59,900 - 93,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kFsa/hsaLife InsurancePaid LeaveWellness Stipend

Key Requirements

•Bachelor's degree, or 3+ years of relevant work experience.
•2–3 years of experience as a technician supporting 300+ users in an enterprise environment.
•Strong customer service and clear communication, with the ability to explain technical concepts to users.
•Experience supporting and troubleshooting Windows OS, Microsoft 365, and Mac OS (current and prior releases), plus iOS and Android basics.
•Scripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.

Experience:3+ years

Education:Bachelor's

Skills:Customer serviceCommunicationRoot cause analysisContinuous improvementInterpersonal skills

Tech Stack:WindowsMac OSMicrosoft 365PowerShellBashPythonServiceNowITSMITILIOSAndroidLAN printersAVConferencing technologyCopilotGenAIAgentic AI

Company Brief

Visa

Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Visa

4 weeks ago

Workstation Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Austin

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide 2nd-level support for escalated workstation, endpoint, and mobile incidents/requests, owning issues through resolution.
•Support Windows OS, Microsoft 365, and Mac OS (current and prior releases), including standard applications, peripherals, and security tooling.
•Perform diagnostics to isolate issues, identify root cause where possible, and drive durable fixes to reduce downtime.
•Proactively reduce repeat issues by analyzing patterns/trends, documenting solutions, and partnering with engineering/operations teams.
•Create and maintain scripts/automations and ITSM/knowledge assets (ServiceNow, KBs, SOPs, runbooks) to enable self-service and improve reliability.

Travel: Low travel

Pay and Benefits

Salary: USD 59,900 - 93,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kFsa/hsaLife InsurancePaid LeaveWellness Stipend

Key Requirements

•Bachelor's degree, or 3+ years of relevant work experience.
•2–3 years of experience as a technician supporting 300+ users in an enterprise environment.
•Strong customer service and clear communication, with the ability to explain technical concepts to users.
•Experience supporting and troubleshooting Windows OS, Microsoft 365, and Mac OS (current and prior releases), plus iOS and Android basics.
•Scripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and contribute to automation/agentic AI initiatives.

Experience:3+ years

Education:Bachelor's

Skills:Customer serviceCommunicationRoot cause analysisContinuous improvementInterpersonal skills

Tech Stack:WindowsMac OSMicrosoft 365PowerShellBashPythonServiceNowITSMITILIOSAndroidLAN printersAVConferencing technologyCopilotGenAIAgentic AI

Company Brief

Visa

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 1958

Glassdoor: 3.8

Website LinkedIn Glassdoor