Lead CSR/Teller - Lee Roy Selmon (Tampa FL) - Full-Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer focus","Confidentiality","Sound judgment","Problem resolution","Leadership"]

Provide excellent customer service as a lead CSR/Teller, handling complex customer interactions with independent judgment. Listen to customer needs, follow up to resolve issues, maintain confidentiality, and ensure actions drive positive customer experience. Collaborate with the Financial Center Manager on cash counts and FCA requests, maintain accurate balancing records, and stay current on policies. Support referrals to bankers and business partners and assist in training newly hired CSR staff.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

Lead CSR/Teller - Lee Roy Selmon (Tampa FL) - Full-Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide excellent customer service as a lead CSR/Teller, handling complex customer interactions with independent judgment. Listen to customer needs, follow up to resolve issues, maintain confidentiality, and ensure actions drive positive customer experience. Collaborate with the Financial Center Manager on cash counts and FCA requests, maintain accurate balancing records, and stay current on policies. Support referrals to bankers and business partners and assist in training newly hired CSR staff.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide excellent customer service, including consultative referrals to appropriate business partners.
  • •Listen to customer needs, ask questions, follow up on inquiries, and find solutions to resolve issues.
  • •Maintain customer business confidentiality and adhere to the Bancorp Code of Conduct and ethics policies.
  • •Handle operations duties including collaborating on monthly cash counts and monthly FCA requests, and maintaining balanced records.
  • •Collaborate with the Financial Center Manager on office operations and assist in training newly hired Customer Service Representatives.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Flexibility in scheduling and ability to demonstrate sound judgment in decision-making and problem resolution.
Experience:BankingConsumer banking
Education:High School
Skills:Customer focusConfidentialitySound judgmentProblem resolutionLeadership

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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