Client Value Partner - Technology Consultant

Celonis
Texas
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 15+ yearsSkills: ["Communication","Executive stakeholder management","Consultative approach","Problem-solving","Team leadership"]

Lead end-to-end customer value for Celonis’ most strategic accounts, serving as a trusted advisor to C-level stakeholders and accountable program lead for large-scale AI-driven transformations. Manage executive relationships, align internal teams to customer roadmaps and value plans, drive adoption and measurable outcomes, and handle escalations. Build customer advocacy through advisory boards and thought leadership, contributing to industry playbooks and innovation initiatives.

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FursaFursa
Celonis
Celonis
3 days ago

Client Value Partner - Technology Consultant

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Job Summary

Lead end-to-end customer value for Celonis’ most strategic accounts, serving as a trusted advisor to C-level stakeholders and accountable program lead for large-scale AI-driven transformations. Manage executive relationships, align internal teams to customer roadmaps and value plans, drive adoption and measurable outcomes, and handle escalations. Build customer advocacy through advisory boards and thought leadership, contributing to industry playbooks and innovation initiatives.
Location: Texas
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Act as accountable lead for customer success, partnering with C-level executives to define long-term Celonis value vision.
  • •Develop and maintain stakeholder relationships and ensure engagements are properly staffed using cross-functional Celonis resources.
  • •Own the end-to-end customer value journey, including program roadmap, value plans, escalation handling, and delivery alignment.
  • •Drive value realization and adoption to achieve usage/adoption targets, on-time project completion, and client satisfaction.
  • •Organize customer advisory boards and serve as the voice of the customer internally, supporting advocacy, events, and domain innovation initiatives.
Travel: Extensive travel

Pay and Benefits

Perks:EquityPaid LeaveParental LeaveLearning BudgetHealth Insurance

Key Requirements

  • •15+ years of experience in customer success, strategy consulting, or related roles.
  • •Strong track record delivering measurable outcomes through end-to-end large-scale transformation programs.
  • •Experience with AI-based transformation (strong plus).
  • •Deep exposure to change management practices and the ability to influence in large global organizations.
  • •SaaS platform and solution design knowledge, with a consultative approach for engaging senior executives.
Experience:15+ yearsSaaSAI transformationChange managementEnterprise transformation
Skills:CommunicationExecutive stakeholder managementConsultative approachProblem-solvingTeam leadership
Languages:English
Tech Stack:AIProcess Intelligence GraphProcess MiningSaaSSolution designCentres of Excellence

Company Brief

Celonis
Provides cloud-based process mining and execution management software that helps organizations visualize, analyze, and optimize business processes to improve efficiency, reduce costs, and accelerate operational transformation across enterprise systems.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 2011
WebsiteLinkedIn