Apprentice

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Communication","Negotiation","Analytical thinking","Problem-solving","Decision-making","Time management","Adaptability","Integrity"]

Collect delinquent balances for Small Business and Consumer accounts by managing an assigned client portfolio, using skip tracing when needed, and handling customer calls to explain account status. Analyze account details and customer circumstances to identify solutions, negotiate to influence positive outcomes, and reduce delinquency while preventing escalations. Maintain high integrity and compliance throughout customer interactions and contribute to recovery goals.

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American Express
American Express
2 days ago

Apprentice

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Collect delinquent balances for Small Business and Consumer accounts by managing an assigned client portfolio, using skip tracing when needed, and handling customer calls to explain account status. Analyze account details and customer circumstances to identify solutions, negotiate to influence positive outcomes, and reduce delinquency while preventing escalations. Maintain high integrity and compliance throughout customer interactions and contribute to recovery goals.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Collect delinquent balances on Small Business and Consumer accounts and help customers resolve outstanding amounts.
  • •Manage an assigned client portfolio independently and work toward positive recovery outcomes.
  • •Use skip tracing when needed to locate and communicate with customers.
  • •Handle calls to explain account status, offer payment solutions, reduce delinquency, and prevent escalations.
  • •Analyze account details and customer circumstances to recommend appropriate actions while balancing results with customer experience, integrity, and compliance.

Key Requirements

  • •Strong communication skills and the ability to adapt your communication style to customers’ situations.
  • •Excellent negotiation, analytical, problem-solving, and decision-making skills.
  • •Willingness to learn, adapt, and incorporate feedback.
  • •Strong time-management skills.
  • •Ability to navigate multiple computer systems and applications quickly and accurately.
Education:Bachelor's
Skills:CommunicationNegotiationAnalytical thinkingProblem-solvingDecision-makingTime managementAdaptabilityIntegrity

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn