Senior Manager - Client Management

American Express
New York
Workplace: HybridFull timeUSD 103,750 - 174,750 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Relationship building","Negotiation","Consultative selling","Strategic thinking","Cross-functional collaboration","Communication","Analytical thinking","Influencing without authority"]

Lead a portfolio of strategic National Client Group merchant relationships, using consultative selling, negotiation, and strategic planning to drive profitable growth and increase American Express spend and share. Own the P&L economics for assigned clients while developing long-term growth plans. Collaborate with cross-functional teams across Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal to deliver integrated solutions in a fast-paced, highly matrixed environment.

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FursaFursa
American Express
American Express
1 day ago

Senior Manager - Client Management

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead a portfolio of strategic National Client Group merchant relationships, using consultative selling, negotiation, and strategic planning to drive profitable growth and increase American Express spend and share. Own the P&L economics for assigned clients while developing long-term growth plans. Collaborate with cross-functional teams across Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal to deliver integrated solutions in a fast-paced, highly matrixed environment.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage a portfolio of strategic merchant relationships, serving as a trusted advisor to strengthen partnerships and drive mutual growth.
  • •Develop and execute client strategies to increase spend and share through partnerships, marketing initiatives, products, and value-added solutions.
  • •Own the economics and profitability (P&L) of assigned client relationships and identify opportunities to optimize financial performance.
  • •Negotiate profitable deal structures, value levers, pricing scenarios, and contractual terms balancing client objectives with American Express economics.
  • •Lead complex cross-functional initiatives by partnering with teams such as Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal.

Pay and Benefits

Salary: USD 103,750 - 174,750 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kParental Leave

Key Requirements

  • •Demonstrated experience negotiating complex commercial agreements and understanding card acceptance economics, profitability levers, and client economics.
  • •Proven consultative selling skills to translate client needs into solutions, close deals, and deliver measurable results.
  • •Strong strategic, financial, and analytical capabilities to assess opportunities, develop recommendations, and balance growth with profitability.
  • •Ability to build and deepen complex senior-level client relationships and identify client needs and new opportunities to grow revenue and share.
  • •Strong executive presence and communication skills to lead senior-level discussions and influence decision-making across stakeholders.
Experience:PaymentsMerchant servicesB2BB2CRelationship management
Skills:Relationship buildingNegotiationConsultative sellingStrategic thinkingCross-functional collaborationCommunicationAnalytical thinkingInfluencing without authority

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn