Helpdesk Senior Associate-ITSM

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer satisfaction","Troubleshooting","Problem-solving","Communication"]

Provide senior helpdesk/ITSM support for onsite users, troubleshooting Windows and Mac issues, device setup, and endpoint management. Diagnose and resolve desktop, notebook, printer, monitoring/docking, and networking problems while reviewing and optimizing operational quality. Serve as a liaison between customers and internal teams to ensure accurate, timely resolution, including device collection, replacement, and customer guidance on preventive maintenance.

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FursaFursa
NTT
NTT
6 days ago

Helpdesk Senior Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide senior helpdesk/ITSM support for onsite users, troubleshooting Windows and Mac issues, device setup, and endpoint management. Diagnose and resolve desktop, notebook, printer, monitoring/docking, and networking problems while reviewing and optimizing operational quality. Serve as a liaison between customers and internal teams to ensure accurate, timely resolution, including device collection, replacement, and customer guidance on preventive maintenance.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Act as a liaison between customers and internal departments to resolve online system problems accurately and on time.
  • •Troubleshoot and optimize Windows and Mac environments, including device setup and endpoint configuration.
  • •Review and ensure operational quality of desktops, notebooks, printers, and associated peripherals.
  • •Collect, retrieve, replace, and maintain desktop/notebook configurations at customer sites.
  • •Diagnose and resolve product performance issues; advise customers on preventive maintenance and system configurations.

Key Requirements

  • •Graduate with relevant experience/knowledge in a technical support role.
  • •Technical troubleshooting skills for Windows 10/Win 8, PC hardware, and basic internet/networking and MS Office knowledge.
  • •Experience with endpoint/device management including MDM, Autopilot, SCCM, Amazon Workspaces, Citrix.
  • •Basic troubleshooting for Active Directory and Outlook, plus printer and external monitor/docking troubleshooting.
  • •Knowledge of networking and accessing network drives, with COTS applications familiarity.
Education:Bachelor's
Skills:Customer satisfactionTroubleshootingProblem-solvingCommunication
Tech Stack:WindowsWindows 10Windows 8RegistryMDMAutopilotSCCMAmazon WorkspacesCitrixActive DirectoryOutlookPrinter TroubleshootingNetwork drivesInternet ExplorerMS Office

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn