Senior Manager-Operations

American Express
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["People management","Leadership","Stakeholder management","Influencing","Communication","Analytical skills","Root cause analysis","Judgment","Prioritization"]

Lead First Line operational risk and control management within GSM Payment Operations, driving governance, control testing, issue management, and audit activities. Manage and develop a team of risk professionals while partnering with business leaders to identify, assess, mitigate, and remediate key risks. Refresh policy requirements, oversee PRSA/RCSA testing and ORE/issue remediation, and represent the organization with auditors and external stakeholders through clear, constructive communication.

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FursaFursa
American Express
American Express
2 days ago

Senior Manager-Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead First Line operational risk and control management within GSM Payment Operations, driving governance, control testing, issue management, and audit activities. Manage and develop a team of risk professionals while partnering with business leaders to identify, assess, mitigate, and remediate key risks. Refresh policy requirements, oversee PRSA/RCSA testing and ORE/issue remediation, and represent the organization with auditors and external stakeholders through clear, constructive communication.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive First Line ownership of risk and controls by partnering with business leaders to identify, assess, manage, and mitigate key risks.
  • •Lead review and refresh of the AEMP01 Policy to keep requirements relevant, effective, and aligned to the evolving risk environment.
  • •Lead independent PRSA/RCSA testing to ensure robust, evidence-based assessment of control effectiveness.
  • •Oversee ORE and issue management, including identification, assessment, escalation, root-cause analysis, remediation, and sustainable closure.
  • •Lead audit and external stakeholder engagements, including walkthroughs, evidence requests, management responses, and remediation activities; coach and develop the risk team.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalCounselingWellness StipendLearning Budget

Key Requirements

  • •Significant experience in First Line Risk Management, Operational Risk, Controls, Governance, Audit, Compliance, or a related discipline.
  • •Strong knowledge of risk and control frameworks, including risk assessment, control design/effectiveness, control testing, issue management, and remediation.
  • •Demonstrated experience managing complex risk and control matters and driving sustainable remediation.
  • •Experience leading or supporting audit engagements and representing the business with auditors and other stakeholders.
  • •Proven people management experience, including coaching, developing, and motivating teams.
Experience:Operational riskRisk managementControlsGovernanceAuditCompliance
Education:Bachelor's
Skills:People managementLeadershipStakeholder managementInfluencingCommunicationAnalytical skillsRoot cause analysisJudgmentPrioritization

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn