Principal Developer Support Engineer - Builder Experience (BX)

Okta
Toronto, Ottawa, Montreal
Workplace: HybridFull timeCAD 140,000 - 192,500 annuallyFunction: Software EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Technical escalation","Architectural judgment","Mentorship","Communication","Autonomy"]

Serve as the top technical escalation point for complex developer and integration cases, providing architectural judgment for multi-product architectures, ISV integrations, and strategic account escalations. Bridge Developer Support with ISV Partnerships, advising on architecture on customer and partner calls. Influence product and engineering roadmaps by surfacing systemic integration issues, mentor engineers, and build internal knowledge resources and training to raise the bar globally.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Okta
Okta
4 days ago

Principal Developer Support Engineer - Builder Experience (BX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as the top technical escalation point for complex developer and integration cases, providing architectural judgment for multi-product architectures, ISV integrations, and strategic account escalations. Bridge Developer Support with ISV Partnerships, advising on architecture on customer and partner calls. Influence product and engineering roadmaps by surfacing systemic integration issues, mentor engineers, and build internal knowledge resources and training to raise the bar globally.
Location: Toronto, Ottawa, Montreal
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Resolve the most complex developer cases that exceed standard support scope, using architectural judgment for multi-product and strategic account escalations.
  • •Act as the technical bridge between Developer Support and ISV Partnerships, partnering directly with strategic partners on integration design.
  • •Advise on architecture during customer and partner calls, addressing issues beyond standard support scope.
  • •Partner with Product Management and Engineering to advocate for customer needs and influence the Okta WIC product roadmap.
  • •Mentor senior DSEs and lead technical reviews, upskilling sessions, and knowledge infrastructure (runbooks and training materials).

Pay and Benefits

Salary: CAD 140,000 - 192,500 annually
Perks:Health InsuranceDentalVisionRrspTelemedicinePaid LeaveParental LeaveEquity

Key Requirements

  • •8+ years in technical support, developer relations, solutions engineering, or software development with significant customer/partner-facing experience.
  • •BA/BS/MS in Computer Science, Software Engineering, or equivalent hands-on experience.
  • •Expert-level understanding of OAuth 2.0, OpenID Connect, and SAML for protocol debugging.
  • •Hands-on enterprise-scale SCIM experience, including schema design, provisioning flows, attribute mapping, and failure patterns.
  • •Fluency in at least one statically typed language (Java, .NET, Go) and one dynamically typed language (Python, JavaScript/Node.js), plus ability to write repros and analyze HTTP traces/OpenAPI specs.
Experience:8+ yearsTechnical supportDeveloper relationsSolutions engineeringSoftware developmentISV integrationsEnterprise SaaSCloud-nativeIdentity and access management
Education:Bachelor's in Computer Science, Software Engineering
Skills:Technical escalationArchitectural judgmentMentorshipCommunicationAutonomy
Tech Stack:OAuth 2.0OpenID ConnectSAMLSCIMAzureAWSGCPDockerKubernetesMCP serversClaudeCodeExPythonJavaScriptNode.jsJava.NETGoHTTP tracesOpenAPI

Company Brief

Okta
Provides identity and access management cloud solutions that help organizations secure and manage user authentication, single sign-on, multi-factor authentication, and lifecycle management across applications and devices.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn