Philips

4 weeks ago

Technical Account Manager, Enterprise Informatics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Own customer success for enterprise solutions by serving as a trusted technical liaison between customers and internal teams. Monitor customer health and success metrics, manage escalations, and ensure ongoing optimization of customer environments through service planning, upgrades, integrations, and continuous improvement. Lead KPI tracking and reporting, represent the customer voice internally, coordinate cross-functional teams, and provide proactive updates on system performance, risks, and outcomes.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact and trusted advisor for customer stakeholders, aligning solutions to business objectives and KPIs.
•Monitor customer health, engagement, and success metrics; identify risks/opportunities and drive continuous improvement.
•Ensure overall health, performance, and optimization of customer environments through ongoing monitoring and maintenance.
•Maintain accurate documentation of customer systems and environments to support operational continuity.
•Coordinate escalations and cross-functional teams to manage upgrades, integrations, enhancements, and incident/trade-off discussions; track and report KPIs and customer success metrics.

Key Requirements

•Bachelor’s degree in business, IT, Health Science, Engineering, or equivalent.
•Minimum 8 years of experience across technical support, account management, operations management, service delivery, or customer success, especially in the medical device industry.
•Strong ability to build and maintain relationships with partners and manage partner expectations.
•Excellent verbal and written communication skills to convey complex concepts clearly and persuasively.
•Ability to develop and implement strategic plans aligned with company objectives, with negotiation and problem-solving skills.

Experience:8+ yearsMedical device industry

Education:Bachelor's

Skills:Relationship managementCommunicationStrategic thinkingProblem-solvingNegotiation

Company Brief

Philips

Global health technology company focusing on diagnostic imaging, patient monitoring, and consumer health products. Philips develops medical devices, healthcare informatics, and solutions to improve patient care and personal well-being.

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn

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Philips

4 weeks ago

Technical Account Manager, Enterprise Informatics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Serve as the primary point of contact and trusted advisor for customer stakeholders, aligning solutions to business objectives and KPIs.
•Monitor customer health, engagement, and success metrics; identify risks/opportunities and drive continuous improvement.
•Ensure overall health, performance, and optimization of customer environments through ongoing monitoring and maintenance.
•Maintain accurate documentation of customer systems and environments to support operational continuity.
•Coordinate escalations and cross-functional teams to manage upgrades, integrations, enhancements, and incident/trade-off discussions; track and report KPIs and customer success metrics.

Key Requirements

•Bachelor’s degree in business, IT, Health Science, Engineering, or equivalent.
•Minimum 8 years of experience across technical support, account management, operations management, service delivery, or customer success, especially in the medical device industry.
•Strong ability to build and maintain relationships with partners and manage partner expectations.
•Excellent verbal and written communication skills to convey complex concepts clearly and persuasively.
•Ability to develop and implement strategic plans aligned with company objectives, with negotiation and problem-solving skills.

Experience:8+ yearsMedical device industry

Education:Bachelor's

Skills:Relationship managementCommunicationStrategic thinkingProblem-solvingNegotiation

Company Brief

Philips

Industry: HealthTech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 1891

Glassdoor: 3.8

Website LinkedIn