Client Billing Account Manager

Natera
United States
Workplace: RemoteFull timeUSD 21 - 25 hourlyFunction: Customer Success & Account ManagementSkills: ["Communication","Negotiation","Collaboration","Problem-solving","Attention to detail"]

Manage client billing accounts within a healthcare revenues cycle, acting as the liaison across clients, Sales, Finance and internal teams. Resolve billing issues, optimize processes, and drive collections while ensuring HIPAA compliance and accurate invoicing for assigned clients.

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FursaFursa
Natera
Natera
2 months ago

Client Billing Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage client billing accounts within a healthcare revenues cycle, acting as the liaison across clients, Sales, Finance and internal teams. Resolve billing issues, optimize processes, and drive collections while ensuring HIPAA compliance and accurate invoicing for assigned clients.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manages assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
  • •Communicates with clients via phone, email, and video conferencing to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
  • •Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays, missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely invoicing.
  • •Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing.
  • •Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client; leads regular meetings to review performance metrics and drive process improvements.

Pay and Benefits

Salary: USD 21 - 25 hourly
Perks:Health InsuranceDentalVision401kCommuter BenefitsLife InsuranceDisabilityFertility BenefitsPregnancy Leave

Key Requirements

  • •Experience in revenue cycle management and client billing, including reviewing outstanding balances and pursuing timely resolution and payment.
  • •Strong communication skills to address unpaid invoices, answer billing inquiries, and negotiate payment arrangements via phone, email, and video meetings.
  • •Ability to collaborate with internal teams (Sales, Billing, Customer Support) to resolve delays, missing data, and ensure accurate invoicing.
  • •Proven track record for building relationships with clients and cross-functional teams to gather information and support billing accuracy.
  • •Experience providing weekly updates and monthly summaries, leading meetings to review performance metrics and drive process improvements.
Experience:Healthcare
Skills:CommunicationNegotiationCollaborationProblem-solvingAttention to detail
Languages:English

Company Brief

Natera
Develops and commercializes genetic testing and diagnostics focused on reproductive health, oncology, and organ transplant to inform clinical decision-making and improve patient outcomes.
Industry: Diagnostics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Carlos, United States
Founded: 2004
WebsiteLinkedIn