3 days ago

Italian Print Technical support representative

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Resolve moderate to complex technical issues for printing products within Printing Commercial teams, providing comprehensive responses on services, products, and technical matters for both current and legacy offerings. Work independently using established protocols, assist customers proactively to prevent problems, and coordinate with clients, programmers, QA testers, and managers. Maintain trusted customer relationships, recommend improvements, and serve as an escalation point to support department execution and quality improvements.

Location: Tunisia

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Operate independently by following established protocols to address customer concerns with moderate judgment.
•Resolve moderate to complex technical problems across hardware and software through customer interactions and proactive notifications.
•Provide comprehensive responses on services, products, technical topics, repairs, and customer relations, aligned with warranties/enterprise agreements and support entitlements.
•Assist customers proactively to mitigate or prevent issues, while participating in process and quality improvement initiatives.
•Coordinate departmental work, mentor the team, act as an escalation point, and work with clients/programmers/QA testers/managers to deliver seamless outcomes.

Key Requirements

•High School Diploma/GED/higher secondary or equivalent work experience, or demonstrated competence.
•Typically 2 years of related work experience, preferably in remote/telephone support and customer environments.
•Fluency in Italian and good English.
•Knowledge of desktop support and help desk support in IT environments.
•Experience supporting printing-related products, including technical troubleshooting and customer entitlement support (warranties/enterprise agreements).

Experience:2+ yearsRemote supportTelephone supportCustomer environments

Education:High School

Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity

Languages:ItalianEnglish

Tech Stack:Agile MethodologyAutomationComputer HardwareComputer SciencePrinting knowledgeDesktop SupportHelp Desk SupportIT Service ManagementLinuxMicrosoft Office 365Microsoft Windows 11Operating SystemsPeripheral DevicesScriptingServiceNowTechnical SupportWindows ServersInformation Technology Infrastructure LibraryIssue Tracking

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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