Customer Care Specialist I (Manheim)

AutoTrader.com
United States
Workplace: HybridFull timeUSD 18.22 - 27.36 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Multitasking","Problem-solving","Professionalism","Working under pressure"]

Handle customer inquiries via phone, email, chat, and ticketing systems, providing professional service while troubleshooting standard technical and account-related issues. Listen actively, resolve problems or escalate complex cases to internal teams, and document interactions in company systems. Support customer education and maintain service-quality relationships in a metrics-driven contact center environment, with occasional travel and flexible availability for evenings, weekends, and holidays.

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FursaFursa
AutoTrader.com
AutoTrader.com
1 day ago

Customer Care Specialist I (Manheim)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Handle customer inquiries via phone, email, chat, and ticketing systems, providing professional service while troubleshooting standard technical and account-related issues. Listen actively, resolve problems or escalate complex cases to internal teams, and document interactions in company systems. Support customer education and maintain service-quality relationships in a metrics-driven contact center environment, with occasional travel and flexible availability for evenings, weekends, and holidays.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Receive and respond to customer requests through phone, email, chat, and ticketing systems.
  • •Troubleshoot and resolve standard technical and account-related issues.
  • •Escalate complex issues to internal teams or specialists and collaborate to ensure timely resolution.
  • •Document customer interactions, issues, and resolutions in company systems and follow security protocols when accessing customer information.
  • •Support customer education and training as needed and maintain customer relationships through quality service delivery.

Pay and Benefits

Salary: USD 18.22 - 27.36 hourly
Perks:Paid LeavePaid HolidaysHealth InsuranceDentalVision401kParental Leave

Key Requirements

  • •High School Diploma/GED.
  • •Generally less than 2 years of experience.
  • •Flexibility to work evenings, weekends, and holidays as required.
  • •Foundational understanding of computers and technology (internet and email).
  • •Excellent oral and written communication skills in phone/email contexts, preferably with contact center metrics environment experience and automotive industry experience.
Experience:Automotive industryContact center
Education:High School
Skills:CommunicationMultitaskingProblem-solvingProfessionalismWorking under pressure
Languages:EnglishSpanish
Tech Stack:PhoneEmailChatTicketing systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn