Trane Technologies

2 days ago

Fleet Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide excellent customer service for fleet service requests by answering inbound calls within KPI, prioritizing workflow to meet productivity and quality targets, and ensuring customer SLAs and KPIs are met. Work with suppliers and internal teams to optimize work allocation, issue warranty items to the correct suppliers, coordinate movements of broken-down and replacement vehicles, and maintain accurate system notes and customer updates from repair status.

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer inbound calls to the Customer Service Centre within KPI.
•Prioritize workflow to meet productivity and quality targets.
•Ensure customer requirements are met, including on-time delivery, product excellence, and adherence to customer requirements.
•Coordinate warranty items and vehicle movements, including replacement and spares, within KPI and SLA time frames.
•Update system notes with job status, log calls, and keep customers informed of repair status and query responses.

Key Requirements

•Demonstrated experience delivering high levels of customer satisfaction.
•Excellent communication skills for conveying information verbally and in writing.
•Excellent computer literacy; working knowledge of Kerridge or R2C is preferable.
•Ability to work both as part of a team and independently.
•Flexibility, motivation, and strong attention to detail.

Skills:Customer satisfactionCommunicationTeamworkAttention to detailProblem-solving

Tech Stack:KerridgeR2C

Company Brief

Trane Technologies

Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn

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Trane Technologies

2 days ago

Fleet Service Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: United Kingdom

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Answer inbound calls to the Customer Service Centre within KPI.
•Prioritize workflow to meet productivity and quality targets.
•Ensure customer requirements are met, including on-time delivery, product excellence, and adherence to customer requirements.
•Coordinate warranty items and vehicle movements, including replacement and spares, within KPI and SLA time frames.
•Update system notes with job status, log calls, and keep customers informed of repair status and query responses.

Key Requirements

•Demonstrated experience delivering high levels of customer satisfaction.
•Excellent communication skills for conveying information verbally and in writing.
•Excellent computer literacy; working knowledge of Kerridge or R2C is preferable.
•Ability to work both as part of a team and independently.
•Flexibility, motivation, and strong attention to detail.

Skills:Customer satisfactionCommunicationTeamworkAttention to detailProblem-solving

Tech Stack:KerridgeR2C

Company Brief

Trane Technologies

Industry: Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 10B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 2013

Website LinkedIn