Freshworks

3 weeks ago

Staff Software Engineer (IC4)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own the technical direction of foundational, multi-tenant cloud-native distributed systems for a global SaaS ecosystem. Architect and optimize high-throughput, low-latency backend services, streaming pipelines, and resilient microservices with multi-region fault tolerance, disaster recovery, and deep observability. Lead performance refactors across kernel/OS, networking, memory, and database paths, while driving engineering standards and influencing senior talent. Integrate AI infrastructure to accelerate developer velocity.

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Define and own next-generation multi-tenant cloud-native distributed infrastructure from zero to scale, establishing engineering design patterns across the organization.
•Set tier-0 production standards through multi-region fault tolerance, advanced disaster recovery, and deep observability to achieve five-nines availability at scale.
•Design and optimize backend services, high-throughput streaming pipelines, and microservices capable of handling millions of concurrent connections.
•Lead architectural refactoring and performance tuning across kernel/OS interactions, network protocols, memory management, and database query execution paths.
•Drive cross-functional alignment and engineering governance, including service meshes, rate-limiting, circuit breakers, failover protocols, and chaos engineering practices.

Key Requirements

•9+ years of progressive software systems engineering experience, progressing into staff-level or principal-level architectural responsibilities in high-growth product organizations.
•Demonstrated track record designing and shipping high-scale, enterprise-grade SaaS infrastructure with major architectural evolutionary cycles.
•Strong distributed systems expertise, including CAP theorem, consensus protocols (Raft/Paxos), replication, partitioning, and sharding.
•Master-level fluency in backend systems languages (e.g., Go, Java, Rust, C++), plus concurrent programming and low-latency microservices design.
•Master’s or Bachelor’s degree in Computer Science, Systems Engineering, or a highly quantitative technical field.

Experience:9+ yearsSaaS

Education:Master's in Computer Science, Systems Engineering, or a highly quantitative technical field

Skills:CommunicationInfluence without authorityStrategic thinkingAutonomyTechnical leadership

Languages:English

Tech Stack:GoJavaRustC++RedisKafkaPulsarVector databasesGPUsTPUsRaftPaxos

Company Brief

Freshworks

Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Freshworks

3 weeks ago

Staff Software Engineer (IC4)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Chennai

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Define and own next-generation multi-tenant cloud-native distributed infrastructure from zero to scale, establishing engineering design patterns across the organization.
•Set tier-0 production standards through multi-region fault tolerance, advanced disaster recovery, and deep observability to achieve five-nines availability at scale.
•Design and optimize backend services, high-throughput streaming pipelines, and microservices capable of handling millions of concurrent connections.
•Lead architectural refactoring and performance tuning across kernel/OS interactions, network protocols, memory management, and database query execution paths.
•Drive cross-functional alignment and engineering governance, including service meshes, rate-limiting, circuit breakers, failover protocols, and chaos engineering practices.

Key Requirements

•9+ years of progressive software systems engineering experience, progressing into staff-level or principal-level architectural responsibilities in high-growth product organizations.
•Demonstrated track record designing and shipping high-scale, enterprise-grade SaaS infrastructure with major architectural evolutionary cycles.
•Strong distributed systems expertise, including CAP theorem, consensus protocols (Raft/Paxos), replication, partitioning, and sharding.
•Master-level fluency in backend systems languages (e.g., Go, Java, Rust, C++), plus concurrent programming and low-latency microservices design.
•Master’s or Bachelor’s degree in Computer Science, Systems Engineering, or a highly quantitative technical field.

Experience:9+ yearsSaaS

Education:Master's in Computer Science, Systems Engineering, or a highly quantitative technical field

Skills:CommunicationInfluence without authorityStrategic thinkingAutonomyTechnical leadership

Languages:English

Tech Stack:GoJavaRustC++RedisKafkaPulsarVector databasesGPUsTPUsRaftPaxos

Company Brief

Freshworks

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2010

Glassdoor: 3.5

Website LinkedIn Glassdoor