Director, Product Management - Customer Success

Lead end-to-end execution and architecture for customer care, contact center, and customer success platforms. Own AI-assisted support frameworks, chat-based auto-resolution, automated Customer Success Manager lifecycles, and real-time risk detection with actionable triggers. Integrate post-sale platforms with core business systems so entitlement, provisioning, and contract data sync reliably, turning customer telemetry into alerts for operational teams through scalable technical roadmaps.