Field Ops Engineer II

Lumen
Denver, Phoenix, Los Angeles, Dallas
Workplace: OnsiteFull timeUSD 67,703 - 99,797 annuallyFunction: Field Service, Maintenance & Skilled TradesExperience: 5+ yearsSkills: ["Leadership","Troubleshooting","Project management","Emergency response","Communication"]

Provide 24x7x365 Tier II disaster recovery support for telecom critical infrastructure, including power systems, generators, HVAC, fire protection, grounding, and building systems. Troubleshoot during routine and emergency events, oversee site readiness and capacity planning, support preventive maintenance, and lead or assist disaster recovery and business continuity readiness. Develop plans and operational tools, manage equipment inventory, and train field technicians while coordinating with BCM, engineering, operations, and vendors.

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Lumen
Lumen
18 hours ago

Field Ops Engineer II

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Job Summary

Provide 24x7x365 Tier II disaster recovery support for telecom critical infrastructure, including power systems, generators, HVAC, fire protection, grounding, and building systems. Troubleshoot during routine and emergency events, oversee site readiness and capacity planning, support preventive maintenance, and lead or assist disaster recovery and business continuity readiness. Develop plans and operational tools, manage equipment inventory, and train field technicians while coordinating with BCM, engineering, operations, and vendors.
Location: Denver, Phoenix, Los Angeles, Dallas
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Provide Tier II technical support and guidance to field operations during routine and emergency events.
  • •Maintain site readiness by identifying, prioritizing, and escalating critical infrastructure deficiencies.
  • •Lead or support telecom disaster recovery and business continuity readiness events for severe weather and other incidents.
  • •Develop and maintain disaster recovery and operational readiness plans, including incident management and operational visibility tools.
  • •Manage disaster recovery equipment inventory and deployment, support preventive maintenance and capacity planning, and train field technicians.

Pay and Benefits

Salary: USD 67,703 - 99,797 annually
Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •5+ years supporting telecom critical infrastructure, including AC/DC power systems and facility operations.
  • •Strong leadership, troubleshooting, project management, and emergency response skills.
  • •Ability to lead vendors, contractors, and cross-functional teams during complex incidents and projects.
  • •Effective verbal and written communication and strong technical documentation skills.
  • •Valid driver's license and willingness to work on-call/extended hours and respond in adverse weather conditions.
Experience:5+ yearsTelecom
Skills:LeadershipTroubleshootingProject managementEmergency responseCommunication
Licenses:Driver's license

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn