Morris & Dickson

2 months ago

IT Support Technician 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Join Morris & Dickson as a Tier 1 Hardware & Software Support Technician, delivering first-line IT support to end users on Windows PCs, basic networking, mobile devices, and core business apps. You’ll configure workstations, image deployments, support Office 365, Teams, and escalate complex issues to Tier 2/3 while documenting resolutions and maintaining a secure, reliable computing environment on-site at Olive Branch campus.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first-level technical support for hardware, software, and peripheral issues.
•Troubleshoot Windows PC performance, connectivity, and configuration problems.
•Assist with workstation setup, imaging, deployment, and maintenance.
•Support users with Office 365 applications, email, Teams, and collaboration tools.
•Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife Insurance

Key Requirements

•1–2 years of technical support, help desk, or desktop support experience.
•Strong understanding of Windows 10/11 operating systems.
•Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
•Familiarity with hardware components and PC troubleshooting techniques.
•Excellent communication and customer service skills.

Experience:1-2 yearsInformation technology

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Tech Stack:Windows 10Windows 11DNSDHCPIP addressingOffice 365Teams

Company Brief

Morris & Dickson

Morris & Dickson is a pharmaceutical wholesale distributor supplying medications, health care products, and veterinary pharmaceuticals to pharmacies, hospitals, and clinics across the United States, focusing on logistics, inventory management, and customer service.

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Little Rock, United States

Founded: 1929

Website

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Morris & Dickson

2 months ago

IT Support Technician 1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide first-level technical support for hardware, software, and peripheral issues.
•Troubleshoot Windows PC performance, connectivity, and configuration problems.
•Assist with workstation setup, imaging, deployment, and maintenance.
•Support users with Office 365 applications, email, Teams, and collaboration tools.
•Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife Insurance

Key Requirements

•1–2 years of technical support, help desk, or desktop support experience.
•Strong understanding of Windows 10/11 operating systems.
•Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
•Familiarity with hardware components and PC troubleshooting techniques.
•Excellent communication and customer service skills.

Experience:1-2 yearsInformation technology

Skills:CommunicationCustomer serviceProblem-solving

Languages:English

Tech Stack:Windows 10Windows 11DNSDHCPIP addressingOffice 365Teams

Company Brief

Morris & Dickson

Industry: Wholesale & Distribution

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Little Rock, United States

Founded: 1929

Website