Customer Experience Advocate (Remote, Insurance Tech Startup)

Jerry
Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementSkills: ["Friendly","Positive attitude","Teamwork","Work ethic","Problem-solving","Communication"]

Help customers with car and home insurance by answering inbound calls, guiding them through coverage gaps and discounts, and solving barriers to the right policy. Deeply learn the Jerry app and work with a panel of insurance companies to earn customer trust. Process service requests involving vehicles, drivers, lienholders, and policy documents, while feeding customer insights back into product improvements. This is a fast-paced, remote Customer Operations role.

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Jerry
Jerry
2 days ago

Customer Experience Advocate (Remote, Insurance Tech Startup)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Help customers with car and home insurance by answering inbound calls, guiding them through coverage gaps and discounts, and solving barriers to the right policy. Deeply learn the Jerry app and work with a panel of insurance companies to earn customer trust. Process service requests involving vehicles, drivers, lienholders, and policy documents, while feeding customer insights back into product improvements. This is a fast-paced, remote Customer Operations role.
Location: Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take great care of customers by catching needs beyond the initial question, including coverage gaps and upcoming renewal changes.
  • •Answer inbound calls from customers shopping or adjusting auto and home (including motorcycle) policies.
  • •Learn the Jerry product deeply to help customers navigate coverage with a large panel of insurance companies.
  • •Solve problems that remove barriers between customers and the right coverage.
  • •Process service requests for vehicles, drivers, lienholders, and policy documents, and share feedback to improve the product.

Pay and Benefits

Salary: USD 19 - 21 hourly
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveEquityPaid Parental

Key Requirements

  • •Prior experience in customer service, sales, or hospitality is a plus (not required).
  • •A genuinely friendly and positive attitude and willingness to work as a team.
  • •Strong work ethic.
  • •Strong problem-solving skills.
  • •Strong communication skills.
Experience:Customer serviceSalesHospitalityInsuranceInsurtech
Skills:FriendlyPositive attitudeTeamworkWork ethicProblem-solvingCommunication
Licenses:P&C insurance license

Company Brief

Jerry
Provides an AI-powered AllCarâ„¢ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor