Cisco

2 months ago

Consulting Engineer - Collaboration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Consulting Engineer specializing in Cisco Collaboration Contact Center who leads design, implementation, and optimization of Cisco Contact Center solutions for enterprise and service provider environments. Owns end-to-end delivery of customer engagements, translating complex business requirements into scalable architectures, collaborating across pre-sales and delivery, and developing delivery methodologies and knowledge assets to strengthen the consulting practice.

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Lead the design, implementation, and optimization of Cisco Collaboration Contact Center solutions for enterprise and service provider environments.
•Own end-to-end delivery of customer engagements, translating sophisticated business requirements into scalable solution architectures.
•Collaborate with customers and internal teams across pre-sales and delivery to align solutions with goals and roadmaps.
•Serve as the primary focal point for problem resolution across a broad range of Collaboration and Contact Center technologies.
•Develop and share delivery methodologies, documentation, and digital intellectual capital to strengthen the consulting practice.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, with 8–12 years of experience in Cisco Contact Center technologies across Enterprise and Service Provider environments.
•Strong expertise in Cisco Contact Center solutions, including architecture, design, deployment, and implementation of platforms such as UCCE, ICM, CVP, CUCM, Finesse, and CUBE.
•Proven experience in designing and implementing Cisco Collaboration Contact Center components, including Agent Desktop, ICM scripting, CVP Call Studio scripting, and Contact Center reporting and analytics solutions.
•In-depth understanding of telephony and call routing technologies (SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, POTS) with strong troubleshooting and integration capabilities.
•Experience with Cisco UCS infrastructure and VMware virtualization technologies (vCenter, ESXi, vSphere Client) and TCP/IP networking basics (DHCP, DNS, TFTP, NTP, LDAP).

Experience:TelecommunicationsCollaborationContact center

Education:Bachelor's

Skills:CommunicationLeadershipMentoringProblem-solvingTeamwork

Certifications:CCNP Collaboration

Tech Stack:Cisco UCCEICMCVPCUCMFinesseCUBEUCUCSVMwareVCenterESXiVSphereSIPH.323MGCPSCCPISDN PRIQSIGFXOFXS

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

2 months ago

Consulting Engineer - Collaboration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Lead the design, implementation, and optimization of Cisco Collaboration Contact Center solutions for enterprise and service provider environments.
•Own end-to-end delivery of customer engagements, translating sophisticated business requirements into scalable solution architectures.
•Collaborate with customers and internal teams across pre-sales and delivery to align solutions with goals and roadmaps.
•Serve as the primary focal point for problem resolution across a broad range of Collaboration and Contact Center technologies.
•Develop and share delivery methodologies, documentation, and digital intellectual capital to strengthen the consulting practice.

Key Requirements

•Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, with 8–12 years of experience in Cisco Contact Center technologies across Enterprise and Service Provider environments.
•Strong expertise in Cisco Contact Center solutions, including architecture, design, deployment, and implementation of platforms such as UCCE, ICM, CVP, CUCM, Finesse, and CUBE.
•Proven experience in designing and implementing Cisco Collaboration Contact Center components, including Agent Desktop, ICM scripting, CVP Call Studio scripting, and Contact Center reporting and analytics solutions.
•In-depth understanding of telephony and call routing technologies (SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, POTS) with strong troubleshooting and integration capabilities.
•Experience with Cisco UCS infrastructure and VMware virtualization technologies (vCenter, ESXi, vSphere Client) and TCP/IP networking basics (DHCP, DNS, TFTP, NTP, LDAP).

Experience:TelecommunicationsCollaborationContact center

Education:Bachelor's

Skills:CommunicationLeadershipMentoringProblem-solvingTeamwork

Certifications:CCNP Collaboration

Tech Stack:Cisco UCCEICMCVPCUCMFinesseCUBEUCUCSVMwareVCenterESXiVSphereSIPH.323MGCPSCCPISDN PRIQSIGFXOFXS

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor