Agency Operations Consultant

Duffel
London
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Attention to detail","Record-keeping","Process-driven","Problem solving","Stakeholder coordination"]

Own day-to-day Agency Ops workflows that keep Duffel’s supplier relationships accurate and airline disputes resolved on time. You’ll process and track ADM (Agent Debit Memo) investigations, perform supplier reconciliations across VCC, ARC, BSP, and other sources, resolve ARC errors, and handle irregular refund requests. Working with multi-currency transactions and clear documentation/audit trails, you’ll coordinate directly with airlines and internal stakeholders to close cases efficiently.

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Duffel
Duffel
2 days ago

Agency Operations Consultant

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own day-to-day Agency Ops workflows that keep Duffel’s supplier relationships accurate and airline disputes resolved on time. You’ll process and track ADM (Agent Debit Memo) investigations, perform supplier reconciliations across VCC, ARC, BSP, and other sources, resolve ARC errors, and handle irregular refund requests. Working with multi-currency transactions and clear documentation/audit trails, you’ll coordinate directly with airlines and internal stakeholders to close cases efficiently.
Location: London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Receive, analyse, and process incoming ADMs from airlines, tracking each through on-time resolution.
  • •Perform day-to-day supplier reconciliations across VCC, ARC, BSP, and additional sources.
  • •Resolve ARC-specific errors and discrepancies.
  • •Process and reconcile irregular refund requests.
  • •Maintain accurate chargeback/fraud and reconciliation records and supporting documentation, including supporting onboarding BPO agents and handling queries.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityRemote WorkTravel AllowanceHealth InsurancePension

Key Requirements

  • •Experience in reconciliation, accounts, or back-office airline operations.
  • •GDS experience.
  • •Comfort working across multiple currencies (USD, EUR, GBP, AUD) and supplier systems.
  • •Strong attention to detail and record-keeping with supporting documentation and audit trails.
  • •Confident coordinating directly with airlines and internal stakeholders to move disputes to resolution.
Experience:Airline operationsReconciliation
Skills:Attention to detailRecord-keepingProcess-drivenProblem solvingStakeholder coordination
Tech Stack:GDSADMVCCARCBSPUSDEURGBPAUD

Company Brief

Duffel
Provides a developer-first platform and API for booking flights and travel inventory, enabling businesses to search, book, and manage airline content through a single integration.
Industry: API Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2016
Website