inDrive

18 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Handle omnichannel customer inquiries (phone, email, and chat) on a flexible rotating schedule, resolving issues efficiently and processing returns and complaints. Accurately document every interaction in the CRM, keep customer records up to date, and provide inquiry status updates. Gather customer feedback and forward it to relevant departments while maintaining clear, polite communication in Russian and Kazakh.

Location: Almaty

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to phone calls, emails, and chat messages.
•Resolve customer issues quickly and efficiently.
•Process returns, exchanges, and customer complaints.
•Keep records of each customer interaction and update customer information in the CRM.
•Collect and forward customer feedback to relevant departments and inform customers about inquiry status.

Key Requirements

•Excellent oral and written communication skills in both Russian and Kazakh.
•Ability to conduct dialogue politely and professionally.
•Experience handling large volumes of information.
•High attention to detail and accuracy in documentation.
•Proficiency in PC and basic office programs; able to work with CRM and specialized software.

Skills:CommunicationAttention to detailAccuracyPolite professional dialogue

Languages:RussianKazakh

Tech Stack:CRM

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn

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inDrive

18 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Almaty

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond to phone calls, emails, and chat messages.
•Resolve customer issues quickly and efficiently.
•Process returns, exchanges, and customer complaints.
•Keep records of each customer interaction and update customer information in the CRM.
•Collect and forward customer feedback to relevant departments and inform customers about inquiry status.

Key Requirements

•Excellent oral and written communication skills in both Russian and Kazakh.
•Ability to conduct dialogue politely and professionally.
•Experience handling large volumes of information.
•High attention to detail and accuracy in documentation.
•Proficiency in PC and basic office programs; able to work with CRM and specialized software.

Skills:CommunicationAttention to detailAccuracyPolite professional dialogue

Languages:RussianKazakh

Tech Stack:CRM

Company Brief

inDrive

A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.

Industry: Mobility Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Mountain View, United States

Founded: 2013

Website LinkedIn