Senior CX Insights Consultant – Payments
U.S. Bancorp
Minneapolis, Atlanta, Chicago, Charlotte
Workplace: HybridFull timeUSD 133,365 - 156,900 annuallyFunction: Customer Success & Account ManagementEducation: mastersSkills: ["Executive communication","Storytelling","Leadership","Collaboration","Stakeholder management"]Lead end-to-end customer experience insights for the Payments business by turning VoC, behavioral, operational, and market data into executive-level recommendations. Partner with Product, Design, Analytics, and Operations to drive journey analysis, measure impact, and influence roadmap and investment decisions. Quantify business impact, communicate findings through strong business storytelling, mentor teammates, and help build CX insights best practices—driving measurable improvements for both customers and the business.
