Skincare / Fragrance Manager - Liverpool

Sephora
Liverpool
Full timeFunction: Product ManagementSkills: ["Leadership","Coaching","Communication","Organizational skills","Customer service"]

Lead and coach a team of Beauty Advisors to deliver personalized skincare and fragrance consultations and exceptional client service. Provide ongoing training in product knowledge, selling, and consultation techniques while staying current on category trends. Drive sales performance through proactive customer engagement, manage enquiries, and support premium merchandising and inventory accuracy. Partner with store leadership on campaigns and seasonal experiences, monitor KPIs, ensure compliance, and support employee relations processes when needed.

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Sephora
Sephora
2 days ago

Skincare / Fragrance Manager - Liverpool

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and coach a team of Beauty Advisors to deliver personalized skincare and fragrance consultations and exceptional client service. Provide ongoing training in product knowledge, selling, and consultation techniques while staying current on category trends. Drive sales performance through proactive customer engagement, manage enquiries, and support premium merchandising and inventory accuracy. Partner with store leadership on campaigns and seasonal experiences, monitor KPIs, ensure compliance, and support employee relations processes when needed.
Location: Liverpool
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and inspire Beauty Advisors to deliver personalized skincare and fragrance consultations and exceptional client service.
  • •Provide ongoing training in product knowledge, selling skills, consultation techniques, and category trends.
  • •Drive sales performance through proactive engagement, relationship building, and identifying upsell and cross-sell opportunities.
  • •Oversee inventory accuracy, visual standards, merchandising, and stock flow to maintain a premium department.
  • •Ensure compliance with operational standards including loss prevention and health and safety; monitor KPIs and optimise performance.

Pay and Benefits

Perks:Learning BudgetEmployee DiscountPaid LeaveHoliday Allowance

Key Requirements

  • •Proven leadership experience in beauty or retail, ideally with strong skincare and/or fragrance expertise.
  • •Deep understanding of skincare products, ingredients, brand philosophies, and customer needs.
  • •Strong ability to coach and develop individuals and teams.
  • •Strong sales acumen with a track record of meeting or exceeding performance goals.
  • •Experience managing employee relations processes when required.
Experience:BeautyRetail
Skills:LeadershipCoachingCommunicationOrganizational skillsCustomer service
Tech Stack:In-store technology

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn