Stripe

3 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Manage a book of enterprise Stripe customers post-sale, delivering workshops, business reviews, and payments insights to help users grow. Collaborate with sales, technical account managers, and operations to drive product adoption, retention, and expansion while advocating for customers with internal teams to optimize the Stripe user experience.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth of enterprise customers.
•Manage a book of customers to drive overall account health, renewals, growth, referrals, and customer satisfaction.
•Serve as a trusted payments and product advisor providing payment performance and industry insights.
•Perform business reviews to align on user priorities, review payments performance metrics, and share Stripe product roadmap.
•Advocate for customers to internal stakeholders by sharing feedback to Product, Engineering, Support, Marketing, and Sales on improvements to the Stripe user experience.

Key Requirements

•7+ years of experience in a client-facing role with enterprise clients, preferably involving a technical product.
•Strong business sense and understanding of the drivers and strategy of customers’ businesses.
•Track record of leading technical conversations and persuading stakeholders based on requirements and value.
•Strong analytical skills and rigorous operating discipline including time management.
•Excellent executive presence and presentation skills for in-person multi-stakeholder meetings.

Experience:7+ yearsPaymentsFintechSaaS

Skills:CommunicationPresentationAnalyticalRelationship-buildingProblem-solving

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor

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Stripe

3 months ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Partner with account executives and technical account managers to support post-sale engagements focused on optimization, retention, and growth of enterprise customers.
•Manage a book of customers to drive overall account health, renewals, growth, referrals, and customer satisfaction.
•Serve as a trusted payments and product advisor providing payment performance and industry insights.
•Perform business reviews to align on user priorities, review payments performance metrics, and share Stripe product roadmap.
•Advocate for customers to internal stakeholders by sharing feedback to Product, Engineering, Support, Marketing, and Sales on improvements to the Stripe user experience.

Key Requirements

•7+ years of experience in a client-facing role with enterprise clients, preferably involving a technical product.
•Strong business sense and understanding of the drivers and strategy of customers’ businesses.
•Track record of leading technical conversations and persuading stakeholders based on requirements and value.
•Strong analytical skills and rigorous operating discipline including time management.
•Excellent executive presence and presentation skills for in-person multi-stakeholder meetings.

Experience:7+ yearsPaymentsFintechSaaS

Skills:CommunicationPresentationAnalyticalRelationship-buildingProblem-solving

Languages:English

Company Brief

Stripe

Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2010

Glassdoor: 4.2

Website LinkedIn Glassdoor