Customer Service Representative (m/w/d)

DP World
Switzerland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Service orientation","Structured approach","Problem-solving"]

Serve as the first point of contact for customers regarding container transport, terminal processes, and logistics services. Handle and coordinate customer orders, ensuring smooth information flow. Coordinate with Operations, Planning, Customs, and other internal teams to resolve operational challenges and customer requests. Maintain customer and transport data, create reports and evaluations, and help ensure high service quality and customer satisfaction.

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FursaFursa
DP World
DP World
1 month ago

Customer Service Representative (m/w/d)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers regarding container transport, terminal processes, and logistics services. Handle and coordinate customer orders, ensuring smooth information flow. Coordinate with Operations, Planning, Customs, and other internal teams to resolve operational challenges and customer requests. Maintain customer and transport data, create reports and evaluations, and help ensure high service quality and customer satisfaction.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Be the first point of contact for customers with questions about container transports, terminal processes, and logistics services.
  • •Process and coordinate customer orders and ensure smooth information flow.
  • •Coordinate with Operations, Planning, Customs, and other internal interfaces.
  • •Proactively support the resolution of operational challenges and customer requests.
  • •Maintain relevant customer and transport data and produce analyses, evaluations, and reports.

Key Requirements

  • •Completed commercial training or a comparable qualification.
  • •First experience in customer service, logistics, or a service-oriented environment is an advantage.
  • •Strong communication and service orientation.
  • •Structured and solution-oriented working style.
  • •Good German and English skills, plus confident use of common IT applications.
Experience:Logistics
Skills:CommunicationService orientationStructured approachProblem-solving
Languages:GermanEnglish

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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Glassdoor: 3.6
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