Sr Account Manager - Banking and Financial Services

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8-10 yearsEducation: bachelorsSkills: ["Communication","Leadership","Relationship management","Problem-solving","Cross-functional teamwork"]

Senior leadership role focused on delivery excellence, client engagement, and strategic program management for banking operations. Drives cross-functional process improvements (including RPA), oversees large-scale production operations, and leads performance reviews and client relationships to grow partnerships while ensuring projects stay on budget and schedule.

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Sutherland
Sutherland
3 months ago

Sr Account Manager - Banking and Financial Services

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Last checked: 3 hours agoStatus: Live

Job Summary

Senior leadership role focused on delivery excellence, client engagement, and strategic program management for banking operations. Drives cross-functional process improvements (including RPA), oversees large-scale production operations, and leads performance reviews and client relationships to grow partnerships while ensuring projects stay on budget and schedule.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Identify and drive organizational and cultural changes to adapt to market demands and initiatives, transforming service delivery and building the next generation of delivery.
  • •Partner with cross-functional teams to identify and implement process improvements, deploy RPA solutions, and gather analytical insights.
  • •Lead interactions with customers during weekly and monthly performance reviews and act as the first escalation point.
  • •Sustain and grow business partnerships by proactively seeking solutions and maintaining client relationships.
  • •Work with leadership to determine strategy to achieve site goals, maintain a cost-effective workforce during seasonality and volume volatility, and review monthly financial performance to ensure on-budget delivery.

Key Requirements

  • •Bachelor’s Degree preferred but not required; strong verbal and written communication skills; experience in managing large-scale production operations; 8-10 years of operations or similar disciplines with project management experience (US Banking operations preferred); experience managing direct or matrix project managers and 150–200 FTEs; ability to manage multiple projects to budgetary constraints and change control.
Experience:8-10 yearsBanking
Education:Bachelor's
Skills:CommunicationLeadershipRelationship managementProblem-solvingCross-functional teamwork
Languages:English
Tech Stack:RPARobotic Process Automation

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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